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What are my rights? Being conned by overseas buyer
 

Hi guys

i wonder if i could get some advice please. I sold a limited edition PC game to a member in America

it has been nothing but a nightmare since the listing finished. Alarm bells went off as soon as he paid late. Now ONLY 8 working days later he is demanding that it is lost and has been very rude about me being from the UK and basically enjoying winding me up.

I asked for him to confirm his address, he went mental at this and stated i should already know it. Tried to explain its to see if his details are correct on his acc etc. He lives in Kansas City and this is reg on his account and this is the address i posted to.

He denies he lives in Kansas but wont give me his full address through a message.

Anyway, he has opened a dispute. made up aload of bull about me and now esculated it. so he is going to get his £70 back as ebay never lets the seller have a right to give more info.

my partner posted the item just via 1st class air mail without tracking, and this guy is obsessed about tracking. As he knows i dont have it hes laughing!

i have a recipt though with all details on it, i know ebay wont care about this but could i use this to get some money back of what i am loosing from Royal mail?? i have never had this problem before.

My paypal acc is empty also so dont know if the money will be taken direct from my bank as i know ebay will give him what he wants. Will i get a strike also??

so unfair, 8 days to America from the UK and he can get away with all this :(

you sent to paypal registered address, I hope.

forward any unreasonable emails to eb on the dispute - although, I doubt that is relevant to them.

whats his feedback like?

No, tracking, you are in trouble then. A £70 item should always have tracking, eb should give it longer to arrive from UK than 8 days, if you put normal post down on listing. So if he is just impatient and is honest it will arrive within next week and he will close case.

Royal mail will not give you anything other than basic comp for this eg some first class stamps, unless it was insured.

TBH if you put down normal not tracked post on actual lisiting, you are target for scammers at that level of item value, Higher value items attract scammers, they know, no tracking, no proof..a £5 item fine, you can afford to lose that, plus people tend not to scam those things.

bottom line is if he says it doesnt arrive, probably within next 10 days they will refund him. Make sure you have balance in paypal, or it will come off credit card or possibly from bank, depending on how you set up account, and you do not want that if it is a stealth account.

Yeah this is a stealth account

i only have about £18 in there which wont cover. I myself would have sent it recorded but as my partner did it he didnt realise and thought it would be ok

this guy is a blatent scammer, even when he gets it he will say he hasnt. Only has 10 feedbacks

has a real hate to British people aswell so he is really enjoying this.

how can i get money out of my bank account into my paypal so the balance will be coverd? cant believe this is happening. Such a collectable item aswell. The money is in my bank but will this flag up if there isnt enough actually in paypal?

as for compensation with royal mail, it doesnt seem worth filling out the form if i am only going to get the cost of a stamp back

always go recorded when its an expensive item,especially when its going overseas,
if i was you i would check the royal mail website to see if there is anything you can do,but dont hold your hopes up
live and learn bud,live and learn

to top up your pp account,add a vcc and add funds to cover and keep you out of the red

Basically I don't know whether or not you have been conned but it's a bit strange the buyer not confirming his home address in the USA. And 1st class Air Mail takes between the period you said, but then again it could take longer to the USA. Which carrier did you use? and in the future don't deal with anyone outside the UK, because this is what you will be facing the long waiting times there and some buyers as you know get a bit angry because it's not arrived in the time frame it should have. Although if he's not confirming his address then there's something there definitely not right, why can't the buyer give you his address? I'd follow that up and query the problem with eBay. The transaction may seem OK but when he's making it out he's the victim when it could be you I would follow it up. Hope this helps.

Stealth Master :clap:

i have just transferd £70 from my bank into my paypal, but it says it wont clear till the 25th and ebay are saying the verdict will be within 72 hours. So it still wont be in the plus in time, they will take it from my bank raise a flag prob close my account and now loose the £70 i have waiting clearing in paypal.Grrrr!

I agree with stealthmaster,
get onto eb about this,tell them you think the bidder is a conman and you asked for his address and he refused,give them as much info as possible,
hope you get it sorted

is there anyway i can cancel the transaction of the money being transferd into my paypal? seems pointless as it wont clear in time and im scared of loosing double the amount now

what the best route of contacting ebay? everytime i go on the chat i just get a computer talking back to me

no no, like I said - bank transfer is not good for a stealth paypal, why? because the credit may or may not show your real name!!! If you cannot stop it, try not to worry, it probably wont get picked up.

Honestly, if I were you and this is happening in real-time, I would read carefully and get this thread deleted, as you have given out too much specific info.

If this person has done it a few times before, they evidence is there and they can get their account taken away from them, so always forward you suspicion, however it still does not mean you will not have to refund him. No tracking = refund or replacement.

The truth is that if he is a scammer and you dont have tracking, he will be refunded, end of..

try and stop the bank transfer, make sure the vcc is the funding source, it is where they will try first to get money.....

i thought VCC was topping up from my bank account!

i havnt got a clue on how i am going to stop this. Grr such a mess, more than before

do you have a real card or vcc attached?

yes real card is funded by your bank, and then in turn funds your paypal, however it many show a real name or just a ref, depends......
vcc is loaded by your real card or bank, seperately and anonymously, no real name shown on credit, just vcc name or ref

sorry what I meant was, the vcc is your primary funding source, you cannot top up with it, monies can be drawn FROM it. If they cannot take from vcc as it is not enough or empty they then think about bank, and depending on how you set up account, they then may go for bank or alternatively leave you with negative balance that they limit you for anyhow....be proactive now.

It was a mistake, you need to save your stealth account and move on having learnt, and given instructions to whoever posts your stuff, and dont be mean to them, they didnt realise and thats ok its not a sin!

its attached to a new account i opened up with natwest under my real name.

so im guessing thats gonna cause problems now, so i will be loosing £140 instead of the £70

seems there is no way i can stop the transfer once it has started

who said you will lose £140?? they will only take what the refund is, not double. We are concerned where it comes from, not how much.......to be honest now the bank transfer is underway just chill, nothing you can do.

log in to paypal and tell me this, are you negative balance?

if you were to have money in balance, £70 of it it would be on hold right now but if you dont have enough, then you are negative....

you are transferring to your paypal balance via your bank, you are simply going to top up your balance and stop it from being negative, thus stopping a limitation and more aggro.

In future, always keep some balance in there to stop this happening, refunds and chargebacks are all reasons for this.

no im just worried that £70 is going to get refunded straight from my bank, which will leave me in the negative (close my account) then the £70 will clear next week and i wont be able to get it as my account is closed down. Does that make sense?

I have £18 in my pp right now

Then get back on the dog & bone to ebay. (Have all your info). Ask for a supervisor & Get the name. Tell them that you are in the process of making funds available pending their decision. And then say, by the way,I am sedning his responses to me on the matter. I want you,ebay, to have a record.......


Then: phone your bank or race to a branch and get the direct debit stopped for the £70 transaction. Tell the bank you withdraw your permission for paypal to touch your account. Tell the bank the transaction is not valid because the reason has proven to be f alse...... Sometimes those are things to be done to stop losing:juggle:

you only get negative balance when the money is removed from paypal, not before, so you have time to sort it. Thought you said you could not stop bank transfer? did you talk to bank, what did they say? no it wont refund straight from bank direct to buyer, so dont worry about that.

If you can cancel dd mandate do so, however Ive known it not to stop transfers already in progress, fingers crossed, then when it is all done and dusted you can re-add bank, as long as you have got pp to withdraw refund from your balance and remainder from card, they would try these first in any case before hitting bank, am I right GB?

yes GB. Since my last message alot has happend

1st off he won the case and it gloating! but my pp balance still seems the same?
2nd my bank has no detail of the transfer on there system
3rd i phoned paypal and they said that it is already processing and they cannot stop it, they will have the funding by the end of next week!!

There is nothing else i can do, except be out of pocket probally for both amounts now as most likely my paypal will get closed cos of this transfer

Oh rats! What a stinker that buyer is. He set you up no doubt about that. :fight:

I am really angry, and wish i left the transfering as i didnt know this was all wrong

i just prey that when the transfer goes through from Natwest that it doesnt mention my name!!!

The transfer of the money you borrowed from a freind so as not to have a negative balance? dunno why that would be trouble ;)

exactly from a friend!

sorry to hear this...

borrowed money from a friend? whats that about...we all know you have to add your own bank not a friends, if it comes from your bank, it is your money, doubt pp will fall for that one, even more likely to close it with that excuse..

my advice delete thread now, it is unlikely they will not look at name on credit...

my advice delete thread now and maybe they will not look in to this, if its in real-time.....
what does that mean??

friend was code..lol

i phoned pp again and they said i could cancel the direct debit which is what this was. It wasnt showing on my online banking earlier. But when i just checked there were 2 small deposits taken!

so i cancled the direct debit. Hopefully this will stop the £70 going over!

A lot of info is lacking on this and I wanted to comment but...all the best.

since you know so much please enlighten...

what do you think I mean by 'they' will look at it

know so much?? they as in mods here?

u tell me!

It looks like you've lost your money my friend take this into account as a loss and move on because I mean basically you don't have a case with PayPal or eBay. You didn't provide a tracking facility with the item you sent, there for I'd imagine all international tracking over eBay would be to fall within "PayPal" claims process. You must provide a valid tracking number which you don't have, that's another reason why your case is void with PayPal. The next time you think about dealing with someone overseas do your homework before sending the item, and you've been stung once and out of pocket I'd learn from this. Hope you resolve this situation.

Stealth Master :clap:

hi

2 small deposits taken by whom - pp?


i cancelled a pp direct debit recently due to an untrustworthy seller. If you cancelled the direct debit in time (1-3 days after the transaction), you may have saved your money.

ps: note when refunding international buyers from pp; i have heard that the pp funds need to be in that currency or they ignore the available funds.

Hope you get things sorted.

If you can not supply tracking, paypal will 100% go in his favor. I was in the same situation, i sent first class via royal mail, for a 160 pound pspgo (stupid i know).

Buyer claimed he didn't get it, and i lost dispute.

If it helps, you can open a dispute with royal mail, and you are insured for up to 34 pound, so u can at least get that.

Shadow

Thanks Shadow, will look into that :)

He "buyer" left me a nasty negative feedback. my one and only! restricted my selling now and finally sent me a message saying that the item has arrived, and wants to send it back and how am i going to pay for the postage for him to do this!!!

it never ends

play along with it, without giving him anything, tell him to revise feedback and you will send him the postage, when he does, tell him you are checked out options and you are not obliged to as he has been refunded. He cannot do SNAD as he has already had money.

If he wants some upfront money to send it back? even though he has been refunded, well surely thats a scam move. I suggest you show this evidence email to paypal.

good advice! waiting for his reply

just wish i would get a human reply from ebay/paypal.

eBay are useless when it comes to dealing with reply's it's all the same automated emails!.

Stealth Master :clap:

Phone them then!

They are still not humans when you phone but it's the closest thing! eClones and Paydroids.

in the world of selling online and going by u.k laws if the buyer has been refunded or not it is actualy the sellers responsibility to collect or arrange to collect the item, most people in the genral public do not know this so stump up the return fee but in actual fact they don't have to.

not sure how that works for europe or internationally but my guess is you have even less of a leg to stand on

personally think you waist your breath with PP and eby and this person.

if the person was a genuine customer then i would ask them to send the item and once tracking is provided then you will give them the money but this guy will not do that, i think he knows you will not stump up the money for postage as you do not trust him, if you do stup up you will only lose that too.

Sad to say it but it's time to cut your losses and move on.

You should forget about it now mate take it into account you didn't do your homework properly, learn from this valuable incident and take it as a loss and move on. No point in been beat down about a few quid, it has happened to a lot of eBay UK sellers trading over the Atlantic and so on. Hope you resolve this issue.

Stealth Master :clap:

I am a bit lost here, this item was sent from the UK to the US?

Unless you have a business account with royal mail then there is no tracking to outside the UK, so you would have paid the extra for nothing.

Also this claim has been put through ebay not paypal?

If it is paypal they just put your account in the red, if it is ebay then they pay the buyer back and then get the money from you but I do not think that happens until the end of the month or added to your next possible invoice. Let us know if it is different?

I would add their details to here Bad Buyer List - online fraud buyer, ebay blacklist sharing with the full story.

Then get all your mates to send him an email saying I have added you to my block bidder list as you are a thieving twat, as stated here. It does not really do anything but, it does make you feel good that they think that website is being used by so many sellers.

I hope you have your other accounts set up as the black mark from that claim on your account is not like the DSR 1s and 2s that vanish after six months or so. The claims seem to hang around for ever.

I've sent things to the US with royal mail from the UK with tracking plenty of times?

with a business account you can but with post office type royal mail you can't

If it is signed for it is not tracked

If it is the other one then it is tracked to the last sorting office and then basically goes out first class in the US system.

Try it next time you send something, take a look at the tracking number on the US system.

Royal Mail international tracking does not meet paypals or any credit cards standards and if the buyer wants to do clawback then you loose your money