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Strange email from ebay
 

Got this just now, im trying to work through bans on both ebay and paypal

Hello

Thanks for your email regarding the suspension of your account
'revdginny' as well as your problem with your Paypal account. I
understand you are currently in South Africa and you are also unable to
use your South African Visa card.

I've checked your account and I can see it was suspended due to several
discrepancies in your registration information. We reserve the right to
suspend a member's account and ask for further information if we have
cause for concern.

Please understand we're not accusing you of fraudulent behaviour. Our
top priority is to ensure that eBay remains a safe and reputable place
to buy and sell, so we'd like to confirm some of the information you've
given us.

Here's what you should do now:

Please provide us with the following documents so we can review your
account.

1) Proof of the name and address you have on file with us

You can use our free document upload service, or send the documents
requested to us via fax or post. You'll find all the information on this
page - open a new window on your browser window and copy this link into
it:

eBay Requests for proof of identity and ownership of items

Please ensure that all your personal details match the information
you've registered on your account. Rest assured that eBay treats your
personal information with the utmost care and destroy it once reviewed.

What happens next?

Your account will remain suspended until we receive and review these
documents. Please bear in mind that while your account is suspended,
you're not allowed to use eBay in any way. This includes registering a
new account or using someone else's. If you do, you could be suspended
forever.

Furthermore, I understand your concern with your Paypal account.

We're always happy to help you but we don't have access to your PayPal
account information. We can help with general topics; however, for more
specific queries, PayPal will be able to give you a much more accurate
response.

You can contact PayPal directly by going to 'Contact Us' at the bottom
of any PayPal page. You can also copy this link into a new browser
window:

https://www.paypal.com/uk/cgi-bin/we...md=_contact_us

You can also call PayPal Customer Service directly at 08707 307 191 to
get an answer quickly. They are open at 8 am-10 pm Mondays - Fridays and
9 am-6 pm Saturdays & Sundays and Bank Holidays. Fu

I trust that this information is helpful and that I've explained things
clearly. We look forward to receiving your documents.

Kind regards,


eBay Trust & Safety



Im in the UK not Africa has something untoward been going on ?

so you are not suspended or you are when you actually log in?

the S. African bit is worrying that could be either a phishing email, a hack or a glitch...I would try and log in and see if its all ok, and avoid speaking to them if at all possible, but if there is an issue suppose you have to alert them... go on livechat so they can see your cookies and that you are in UK...

I am suspended i have been waiting for a reply as i have already sent in my docs. I have also used the live chats the other day asking them where to send my documents

The South Africa bit has me worried i used hotmail to email my stuff over on sunday, then got a reply back saying 24-48 hours i would get a reply then i just got the above.

I mean as you are already suspended, would not do any harm to go on livechat, they are bunch of useless beeps in my opinion...I mean I have receivd 2 different emails spliced together and sent to me, one part irrelevant etc, so it may be a glitch....

thanks chatting now

All the best - oompa has given solid advice.

Phishing email - don't trust!