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- - Resolve a problem option has dissapeared (https://www.aspkin.com/forums/uk-ebay-paypal/42386-resolve-problem-option-has-dissapeared.html)

philip153

02-07-2012 05:12 AM

Resolve a problem option has dissapeared

Hi,

The "resolve a problem" option has went missing from my actions list on my sold items. Does anybody know why this is as i cannot process a return so i can get my fees back?

I have tried to do it through the resolution center but its saying case cannot be opened. Any help appreciated. Thanks

rsot	02-07-2012 05:56 AM

How old is the auction?

philip153

02-07-2012 06:22 AM

re resolve a problem

They are all recent buy it now items. I have tried for every sold item and the option has dissapeared from the actions list.

oompaloompa

02-07-2012 06:36 AM

'mark as unpaid' it is an option on drop down list, then look again and 'resolve a problem' should be there.

philip153

02-07-2012 07:20 AM

I tried that also still hasnt worked. I cant seem to get the resolve a problem option back up.

oompaloompa

02-07-2012 08:43 AM

is there a dispute going on?

NoneOther

02-07-2012 11:10 AM

Quote:

Originally Posted by philip153 (Post 309919)

Go to the Resolution Centre and from the options at the top chose the one relating to sold items. should be fine from there.

All times are GMT -5. The time now is 10:54 PM.

All times are GMT -5. The time now is 10:54 PM.