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How to be a top rated seller again?
 

Hi everyone. I have got a question I want to ask. I have been trading on ebay for over a year and have been doing well and also have been a TRS seller for some months, until now. Last november I had gone on holiday for 2 weeks, put the holiday notice on stating that I will post after I come back.

However alot of buyers failed to read this and have left low dsr on dispatch time and communication and I recieved a few negative as a result of me going away. I have relised that I should of put in big writing on all my listing about the holiday notice as buyers say they did not notice the holiday sign on as it was too small so I have learnt from this.

Anyway, as a result I lost my Top rates seller status and last evaluation I am at below standard and ebay has lowered my listings to the best match so sales have gone down! I am due to be above standard for next evaluation as I am on 99.6 positives and my DSR is - item described -1.00% 0.34(4), communication 2.00% 0.79(9), dispatch time 2.00% 1.92 (22), P&P 2.00% 0.17(2). For TRS i need to be 0.50 on all categories and as you can see i am lacking on dispatch time and communication.

Can someone please let me know how many good ratings I would need to get this up? any advice how to increase dispatch time as this seems to the weakness although I am posting everyday with free delivery I cannot control royal mail!

it would be nice if you could introduce yourself first in the introductions page.

as for your question: you should check your seller dashboard there it tells you everything what areas you need to work on.

if you think the shipping is your weakness, maybe if you are posting it at 2nd class then start posting at 1st.
go to the post office before collection times.

its not really hard to earn it back just keep working on the areas you are weak at then it will gradually get better.

Welcome to the forums.

All the best as you get this solved. You may be out of luck but start pushing small sales with free shipping to try to save the account.

Report back with your success.

lesson learnt move on.

just sel sell , ship ship and be patient. kool.