collectplus damage 2 parcels

[stevebills]

collectplus admitted to damaging 2 parcels I sent out in secured plastic containers which contained whey protein and they wont pay for the damage so
who is to blame?
will ebay compensate the buyer out of all their vast profits?
or PayPal? or is it down to me for using a crappy delivery company?
I don't fancy taking a loss of £30 plus £3.99 for each parcel so what next?

[GreenBean]

They are trying you out.

They are liable for the damage.

This is one of their tricks. What they want you to do is go away.

[TGMT²]

Originally Posted by stevebills

will ebay compensate the buyer out of all their vast profits? or PayPal?

Really? How is eBay or PayPal responsible for this?

eBay secured the sale for you and PayPal collected your payment. They have performed the services you paid for.

[oompaloompa]

no way ebay or paypal will compensate, if there is a case, it will be you that refunds then tries to claim from courier...

update us on how you get on with claiming for damage....

how did they admit to it, in writing upon delivery?

[GTB]

the delivery company is at fault, unless you did not pack them securely enough, did you ?

were the tubs loose in the plastic containers ?

eb ay & pay pal have no fault in this whatsoever

you need to refund the buyer and the delivery service need to compensate you

have they said why they wont compensate ?

[stevebills]

the whey was in a sealed plastic containers in a plastic bag you would have to throw it off a building to smash it
I have been told collectplus are stealing parcels
so maybe there not smashed and they keep them as they wont return them or compensate
so do i need to speak to their manager?

[GreenBean]

Nope, you already spoke to their customer service you said.

Speaking further will result in your getting the run around.

Have you your info from the previous conversation?

[oompaloompa]

did the tracking show as delivered?
did the customer say damaged? or was it the courier that said it?

[GTB]

whey protein tubs are heavy and usually come in flimsy plastic, the cheap ones do anyways

u should of stuffed any space with crunched up newspaper or foam or something to prevent any damage

its sad but you cannot rely on the courier, you should be able to but you cant

[stevebills]

Originally Posted by oompaloompa

did the tracking show as delivered?
did the customer say damaged? or was it the courier that said it?

tracking said delivered but customer didn't get parcel
collectplus said it was damaged before it arrive sounds dodgy and even more so that they wont return damaged goods or compensate me and the customer he never received it

[stevebills]

Originally Posted by GTB

whey protein tubs are heavy and usually come in flimsy plastic, the cheap ones do anyways

u should of stuffed any space with crunched up newspaper or foam or something to prevent any damage

its sad but you cannot rely on the courier, you should be able to but you cant

they only weight a kilo per tub

[GTB]

if i was you steve i would contact them through the messaging form on this page

Contact Collect+ by phone or email :: Collect+ Courier Services

click "i wish to contact the sales team"

and hope they respond via email so you have proof of conversations

then you have something to go on

[stevebills]

been told they dont reply you have to ring them another joke

[stevebills]

the one below customer never received
customer Support has refunded the buyer
and debited your PayPal account for reimbursement.
The case is closed.
it cost me £30

tracking at collectplus 8K....................................

Delivered to Customer

at 09:37, Mon, 25 Mar 2013
Loaded onto MIDDLETON VAN 09:07, Mon, 25 Mar 2013
In local depot, delivery to be scheduled 10:41, Fri, 22 Mar 2013
Parcel collected 14:22, Thu, 21 Mar 2013
Parcel collected 10:30, Thu, 21 Mar 2013
Delivery booked 15:47, Wed, 20 Mar 2013
Received at SALEMOOR SERVICE STN, M33 2FE 15:47, Wed, 20 Mar 2013


tracking at collectplus L9........
Delivered to Customer

at 09:37, Mon, 25 Mar 2013
never arrived again there a joke

8K.................... is the parcel they damaged and wont compesate or return to me

[GTB]

Originally Posted by stevebills

been told they dont reply u have to ring them another joke

yeah they probably dont

a complete joke yep

find a way to record the phone call

read there terms & conditions & carefully prepare questions

mite be worth mentioning trading standards at some point

get the name details of the person you speak to

and ultimately, use a different company

that goes without saying lol

[stevebills]

They emailed and offered me a free £3.99 voucher I told them to stick it up there bum

[GTB]

cheeky barstewards

dont let them fob u off mate