Royal Mail Recorded Signed for Claim For Lost

[Killuminati]

I sent a item royal mail 2nd class signed for the buyer says he or she has not received the item and it has been around a week and a half so i think it has been lost in the post

I have checked the tracking and it says Item was posted at my local post office and is being progressed through our network for delivery

This is the first time this has happened to me using signed for service i need to make a claim but i wanted to know what proof do i need to provide for the original proof value of the item ?

[derbydave]

from the RM site:

How to claim for Inland items(posted to UK addresses) | Royal Mail Ltd

[JamesNorth101]

You need to wait for 15 working days until you can claim, and it then takes a number of weeks. You do need proof of the posted items value

[gungadin]

they usually ask for purchase receipts of when you bought the item!

in 99% of the cases, the receipt is not to hand, so all Royal Mail will give you is the cost of the postage....

its happened to me too many times, so now i use Hermes couriers...much better and infinitely reliable...plus they come and pick your parcels up at your home...no need to go tramping to the post office!

royal mail is finished...last year i sold an expensive item to france, sent it by Signed for International delivery...buyer said he didnt get it (!)....so i claimed against royal mail...they asked me for the purchase receipt, which i had lost ages ago....so they just paid me the postage....and of course, paypal in thier infinite wisdom took the money out of my account to refund the buyer...i lost my item AND my money!

so now, i use hermes or other couriers...no probs since then!

Originally Posted by 2011trapstar

I sent a item royal mail 2nd class signed for the buyer says he or she has not received the item and it has been around a week and a half so i think it has been lost in the post

I have checked the tracking and it says Item was posted at my local post office and is being progressed through our network for delivery

This is the first time this has happened to me using signed for service i need to make a claim but i wanted to know what proof do i need to provide for the original proof value of the item ?

[JamesNorth101]

@gungadin absolutely gutted for you with RE to your item sent to France, hope it wasnt too valuable.

Always use Parcel Force for international now via P4G or parcel monkey, and MyHermes for most recorded domestic (although I do have mixed feeling regarding myhermes).

[Killuminati]

Originally Posted by JamesNorth101

You need to wait for 15 working days until you can claim, and it then takes a number of weeks. You do need proof of the posted items value

I know all this

[Killuminati]

Originally Posted by gungadin

they usually ask for purchase receipts of when you bought the item!

in 99% of the cases, the receipt is not to hand, so all Royal Mail will give you is the cost of the postage....

its happened to me too many times, so now i use Hermes couriers...much better and infinitely reliable...plus they come and pick your parcels up at your home...no need to go tramping to the post office!

royal mail is finished...last year i sold an expensive item to france, sent it by Signed for International delivery...buyer said he didnt get it (!)....so i claimed against royal mail...they asked me for the purchase receipt, which i had lost ages ago....so they just paid me the postage....and of course, paypal in thier infinite wisdom took the money out of my account to refund the buyer...i lost my item AND my money!

so now, i use hermes or other couriers...no probs since then!

Yes exactly this is what i mean where the hell do i get a receipt from the item is from china wholesale

So does this mean i will not get the original value of the item ?

[JamesNorth101]

If you cannot prove the cost of the item with an invoice or receipt then you will just get a refund on the cost of postage.

[Killuminati]

I do have a invoice but it only says the price of the whole order

[JamesNorth101]

Is there no individual price per unit? There should be on any deceleration when importing goods.

[Killuminati]

Yes there is but it has been declared at a lower price

[JamesNorth101]

It will only be that price that you can claim for in that case. If you save money on import duties and VAT sometimes it means if something like this happens you can only claim for the declared amount

[rsot]

Originally Posted by 2011trapstar

Yes there is but it has been declared at a lower price

This will affect the value of insurance and claims for sure.

[gungadin]

yep!
i was gutted, too!

i lost £290 from my paypal account whihc they refunded to the buyer PLUS i lost the valuable item!

my fault really...now i use only DHL, FEDEX or UPS for overseas, or Hermes for inland...and i agree about Hermes....sometimes their deliveries are way late....

Originally Posted by JamesNorth101

@gungadin absolutely gutted for you with RE to your item sent to France, hope it wasnt too valuable.

Always use Parcel Force for international now via P4G or parcel monkey, and MyHermes for most recorded domestic (although I do have mixed feeling regarding myhermes).

[Bulldog]

How would you make a claim with royal mail and a stealth account?

Don't royal mail want you to send in some ID and wouldn't they send your cheque to the stealth address ?

[Ebayorbust]

I wouldn't lose all hope just yet. 10 days or so since posting 2nd class does not mean it is definitely a gonner.

I have sent items 2nd class before that have been delivered in over 2 weeks. It certainly doesn't look good but I'd be making the buyer wait a few more days yet before refunding.

Good luck.

[GreenBean]

The art of thinking outside the box is lacking

[ontheway]

Royal Mail has lost my 6 items this year, the first 4 months, none of them got compensation. They always have excuse.

[GreenBean]

Originally Posted by ontheway

Royal Mail has lost my 6 items this year, the first 4 months, none of them got compensation. They always have excuse.

Then you must not be sending them in a manner to cover yourself.

As a one off they might not reimburse you.

But four times suggests you needed to change the posting methods.

Too costly to line RM's pockets with your money.

[arktech]

some royal mail depots are unaware that 16cmm x 16 cm x 16cm or less up to 2 kilos is an exception and can charged as small parcel. they think anything over 8 cm is large parcel . buyer gets under weight charge of £4.63 (inc £1 handling charge). i rang to complain and op also didn't know this. see web page and then drop down to exceptions paragraph under tubes paragraph.

[makaveli2k12]

Originally Posted by 2011trapstar

I sent a item royal mail 2nd class signed for the buyer says he or she has not received the item and it has been around a week and a half so i think it has been lost in the post

I have checked the tracking and it says Item was posted at my local post office and is being progressed through our network for delivery

This is the first time this has happened to me using signed for service i need to make a claim but i wanted to know what proof do i need to provide for the original proof value of the item ?

I have had this happen with the online tracking.. Sometimes it doesn't update even after the parcel has been delivered. I would ring Royal Mail up directly and get them to track your parcel. I did this last time the online tracking was at its first stage and never progressed.

I rang 'em and they said parcel had been delivered but the buyer wasn't at home so it was waiting at the buyers local collection centre.

[Killuminati]

Update i made a claim and they sent me a cheque including postage paid the full value of the item and also the original price that the item sold for that is strange i thought they only compensate the postage paid and the value of the item