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Chargeback - Unauthorised Payment
 

Hi,

I sold an item which was delivered and signed for by the same name on the paypal account and positive feedback was left for me. The next day after the confirmed delivery an unauthorised payment chargeback was initiated.

I have supplied paypal with the tracking number and uploaded the proof of signature from DHL as well as a link to show that the buyer left me positive feedback.

I was just wondering what the chance are of me winning this case and whether it would be covered by the Paypal seller protection as at the moment I have a negative Paypal balance and am without the product.

Also has anyone got any experience in how long it takes for Paypal to come to a decision on such cases?

Thank you in advance

hi had EXACTLY the same thing on an account a few weeks ago

gave all the info to paypal and they sorted it within a week

Thank you for the speedy response, much appreciated. Good to know that they protect the sellers these days too

Just had one of these resolved this morning. They took 12 days to sorted it. So long as you have signed delivery to the confirmed address you are covered

Just checked the transaction details and the address was unconfirmed. Does this mean i am not covered by seller protection?

Thanks

PayPal is now covering you even unconfirmed address.
As long as you ship to provided address in payment, you are covered.

Was the sale in the UK or international? Makes quite a difference

Was in the UK, thanks

That's good - other pp account was verified right? (buyer's)

Unverified unfortunately

That's not as good to hear since the recommendation is to ship to verified pp only - sale was through eB?

Yes it was through ebay

It doesn't matter buyer account is verified or not. If in the payment details it says you are eligible for seller protection, then you should be covered.

Most times if the sellers protection was there on PayPal you are OK

But be prepared to stand your grounds

Yes sometimes rarely this happens, but no worries Paypal has a seller protection policy so as long as you provide proof of delivery and you have proof that the person signed for it, then the chargeback will go away in a couple of days. Also if the address is unconfirmed it doesn't matter, your Paypal account can be limited and you still will have seller protection.

Thanks for the reply's guys. As the payment is on hold I cannot check whether there is seller protection on it but will just have to keep my fingers crossed

You have done all you can - report back with the results - best of luck

what is the official line on confirmation of delivery on the tracking but no signature? pp said no to me first for INR, but they overturned when I called them..