tmastermind | 08-16-2013 06:04 AM | Your getting the item back so its no loss to you. Refund, get the item back, relist move on. Be nice to the buyer and sympathetic, it will help in getting a positive feedback from them rather than a neutral or negative which is what you want to avoid if possible.
I agree that after nearly two months its wrong for such a case to be opened but a refund can be done via PP after 60 days from the transaction. Never had it happened to me though i think 3 weeks has been the longest gap between posting an item and a case being opened for not arriving. |