Ebay Removes Policy Compliance & APPEALS Process - ebay Guardrail Program

natbabes · #1 08-19-2013

Hi everyone,

Is it just my account or has the Policy Compliance disappeared from the Seller Dashboard?

If not, does anyone know why it's suddenly gone?

Sorry if this has already been asked but i can't find the answer anywhere

Thanks in advance

BananaMan · #2 08-19-2013

I have just posted the same this before i so yours. All of my accounts are no longer showing the policy tab. i wonder if ebay have done this so we dont know know when and when not to risk selling or not

GreenBean · #3 08-19-2013

Quote:

Originally Posted by natbabes

Hi everyone,

Is it just my account or has the Policy Compliance disappeared from the Seller Dashboard?

If not, does anyone know why it's suddenly gone?

Sorry if this has already been asked but i can't find the answer anywhere

Thanks in advance

ebay UK are introducing some supposedly helpful improvements for sellers.

They started some time ago.

Some changes apply for TRS & power sellers.

There are more coming in mid-September.

There's a post by JamesNorth101 which touches on the topic.

At the moment, what is happening is not clearly defined.

At this moment it may not be nice for sellers.

Typical ebay.

Crazy if they change the dashboard around. For some it is their only yard-stick to check the state of their account.

GreenBean · #4 08-19-2013

WARNING EBAY LINK

Business Seller News - Autumn 2013 | Seller Release

About your Seller Dashboard ( nothing about changes though)

AND forum thread

http://www.aspkin.com/forums/uk-ebay...s-ebay-uk.html

yotano211 · #5 08-19-2013

The same thing happened on US ebay.com.

Dmshark25 · #6 08-19-2013

Yep noticed that too on US account

BananaMan · #7 08-19-2013

Well if we cant know the policy standard anymore the only advice i can give is when you get a 30 day selling ban then your account = very low and this is your last chance

a 7 day ban = Low

First time with no ban = Mediam

if you get the 30 day ban and you need to let your account rest for 6 months then you need to make note of the date of your 30 day suspention and count 6-7 months from that date before using the account again

Dexter-uk · #8 08-21-2013

I have been keeping a close eye on my policy compliance as it dropped to low a few months back, yesterday on the seller dashboard it has totally vanished now and not there at all. Have ebay changed this now do you know?

tinyurl · #9 08-21-2013

Quote:

Originally Posted by Dexter-uk

I have been keeping a close eye on my policy compliance as it dropped to low a few months back, yesterday on the seller dashboard it has totally vanished now and not there at all. Have ebay changed this now do you know?

Yes, I was looking for that earlier and had to look deeper to find it, let me see if I can find it.

Quote:

Originally Posted by Dexter-uk

I have been keeping a close eye on my policy compliance as it dropped to low a few months back, yesterday on the seller dashboard it has totally vanished now and not there at all. Have ebay changed this now do you know?

Its at the bottom of your account page, another joke from ebay.

Dexter-uk · #10 08-21-2013

All i can see at the bottom of my account page is seller dashboard summary and its not there, i have looked everywhere and cant find it now. Very strange

tinyurl · #11 08-21-2013

Quote:

Originally Posted by Dexter-uk

All i can see at the bottom of my account page is seller dashboard summary and its not there, i have looked everywhere and cant find it now. Very strange

I was looking at the D blocks at the bottom, scroll down, see the dashboard summary, there is a link below it to go to dashboard, this does not make any D sense, they want us to comply and now make it a project to get to it.

tinyurl · #12 08-23-2013

Quote:

Originally Posted by Dexter-uk

All i can see at the bottom of my account page is seller dashboard summary and its not there, i have looked everywhere and cant find it now. Very strange

I did an earlier post about this, they have a link down in that part but guess what I think it is removed now. I was reading this that they took it away, I haven't looked for it today so far.

eBay Removes Transparency as It Cracks Down on Sellers

cookiecutter101 · #13 08-23-2013

It has been mentioned in other topics that the policy compliance tab is now invisible in your seller dashboard. That's not really surprising or new.

What is interesting is more information on ebay's Guardrail program.
Which handles seller restrictions, terminations, etc. Specifically it ELIMINATES ALL FORMS OF APPEAL for account re-instatement

Once your account falls below standards or receives a secret amount of policy violations the account is gone. No appeals are possible.

The link below to the article also has a Youtube link to a slideshow about the Guardrail program and some general ideas about how it works and what criteria it uses.

Read this article:

eBay Removes Transparency as It Cracks Down on Sellers

JamesNorth101 · #14 08-23-2013

Pretty poor on eBays part though

Easy to overcome to an extent though, just keep notes of everytime an account gets a certain violation.

cookiecutter101 · #15 08-23-2013

I am aware, but what the interesting part is the Guardrail Program and its parameters.

Sellers need to be reminded though, everything they do has an effect.
Every single DSR, negative, and ebay case, and now more than ever eBay is trying to kill off as many "violators" as they can.

joesshooze · #16 08-23-2013

The eCommerce article sure explains the rash of MC999's that are repaired by a phone call to EB.

jeffweico · #17 08-23-2013

Here is another interesting video from YouTube. This guy with eBay experience makes a lot of sense. Apparently, 15,000 sellers just lost their accounts.

eBay blocks 15,000 Sellers From Listing What Would You Do..if this was YOU? - YouTube

JamesNorth101 · #18 08-23-2013

Yer, I saw something about that in the new the other day.

Guy in the video gives some very good advice in generally, keeps a lot more in PayPal than I would ever be comfortable with though.

cookiecutter101 · #19 08-23-2013

Exactly, I think everyone just needs to be constantly reminded and alert.

The guardrail program I mentioned earlier is just the tip of the iceberg, but it publicly admits and shows APPEALS for re-instatement are futile, i.e. don't exist.

I'm not saying everyone sells phakes, or uses some questionable selling practices, but it simply doesn't matter to eBay.

We're all

be ready to or continue to expand into other channels or

GreenBean · #20 08-24-2013

FYI

further posts on this topic are in the EBAY subforum.

Be careful of all changes happening