Forum

Interesting 'Item not Received' Conversation
 

Ok so I know this subject is a minefield but I thought I would just post a very recent transcript conversation I have had with a so called customer.

This item was sold on the Mon 23rd Dec and shipped 1st class on Mon 23rd Dec !

Message from 'customer' (24 Dec):

Hi

I still haven't received my item yet. Can you please let me know what is happening?

REPLY

Hello there,

Sorry to hear you have not received your Item. It was sent via Royal Mail 1st class on Monday morning.

Ebay estimated delivery times do not take into account it is Christmas and Royal Mail are very busy this time of year.

Your item will be with you in the next couple of days.

Hope this helps

Kind regards


SO CALLED CUSTOMER

Thanks, i just wanted to let you know because a few things i ordered recently have not arrived for the past couple of weeks and I'm worried it might have gotten lost or stolen. Is there any way we can track the parcel?

IN MY EYES PURE BU*L SH*T

REPLY

Hi,

That's no problem at all. We always ensure we are covered by getting a proof of postage that indicates the full postcode and address of our customers. It is very rare that items go missing in the post. If you are getting a number of items missing I would advise you to go to the police as this could be a postal worker intentionally taking peoples mail.

If you do not receive the item in the next few days, I will contact royal mail and investigate what is happening in your area to see if there is any more complaints about missing mail.

Kind regards

I JUST THOUGHT I WOULD INCLUDE THIS CONVERSATION AS I KNOW THIS CAN BE A REGULAR PROBLEM FOR ANY TRADERS.

Re: Interesting 'Item not Received' Conversation
 

I have conversations like that every single day, don't see what was so bad about that??? :s

Re: Interesting 'Item not Received' Conversation
 

I don't I pay the extra for tracking and just give them the tracking number, as proof of postage means nothing and there are too many free shoppers on ebay these days.

Re: Interesting 'Item not Received' Conversation
 

you have to decide if false claims cost more than recorded delivery costs? i sell hundreds of low value items so its not worth me getting recorded, i will offer them a replacement item if they claim not to recieve

Re: Interesting 'Item not Received' Conversation
 

Happens all the time - nice post-up however

Re: Interesting 'Item not Received' Conversation
 

Some buyers can be a bit obsessive and demanding.

Good to see you kept your cool and replied cordially to the buyer. Your responses, in itself, can help diffuse the situation.

Re: Interesting 'Item not Received' Conversation
 

Since i started selling on a stealth account with about 1000 sales I have yet to have a gone missing, although there is a possible about due as a French guy has just sent me a where is my parcel message (I posted it about two weeks ago). I stopped using Rec Delivery after the first fifty parcels.

Re: Interesting 'Item not Received' Conversation
 

It's more annoying when they open a case after 1 or 2 days. I think it's actually difficult sometimes to ask a question of this kind these days as I tried myself to ask where an item was and it took me ages to do it as I just kept getting pushed towards opening a case through the ebay question system.

Re: Interesting 'Item not Received' Conversation
 

This guy has opened a PayPal claim against me. I have sent him a few messages (through eBay) suggesting he visit his local sorting office, and wait another week as Christmas may have slowed down the post and he has not replied. I personally view the lack of replies as suspicious. I noticed on PayPal that i could not reply directly to him unless I sent a tracking number which was rather frustrating.

Re: Interesting 'Item not Received' Conversation
 

A happy ending to my story, his item arrived today, it only took 23 days to get to France!

Re: Interesting 'Item not Received' Conversation
 

You can celebrate with some baguettes, wine and cheese :thumb: