Re: Natwest Basic Account - now difficult to get
Hiya, just had this problem myself. Same situation, opened a second basic account a few months back and it was done in a matter of minutes online - This time I was asked to sign a customer agreement and either post it back to them, or come into a branch with i.d to sign one.
I must say, they are nosey, so watch yourself. Pass it off as an OCD thing where you need different accounts for different things to keep yourself organised - they can't fault that.
I doubt it's an electoral register issue as I didn't encounter this problem previously despite being on there. When I asked the member of staff why it had changed I was given a rather wooly answer of "You updated your mobile number in the process of applying for a new account so thats why".
You should also take into account whether you ticked the box of "already have an account with Natwest" during the application process? If you do, they also just ask you to bring along your bank card and sign the agreement as presumable they already have the information from your first account?
I'd be interested in hearing how it goes and what it was that caused i.d verification straight off the bat?
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