UK eBay & PaypalGeneral discussions about eBay.co.uk Suspensions and Paypal.co.uk limited accounts. This forum is geared towards UK eBay & Paypal sellers.
Have you asked if a friend or family member could have signed for it and forgot to tell them before you call their sorting office to talk to their postman?
Or have they called their local sorting office?
If you sent the item to the correct address, you will be fine as it is signed for and will have the area that it was signed for at on the online tracking and ebay/paypal will see this.
there are 2 business at that address ones a a vets and the other is a surgery u need to ask everyone and find out who signed for it
as i can not proceed further without the drivers mobile and asking him which is my next move
happens with businesses, someone else signs for it and either buyer does not get it due to it sitting in postroom or been nabbed or misplaced......check signature and call business, you will prob find someone works there with that name eg. receptionist/postroom...its happened to me, buyer goes quiet once you inform them of the facts......
Wether th buyer signed for it or a business partner you are covered as your tracking shows it was delivered to the address.
It is up to your buyer to figure out who signed for his parcel, it should not be hard for them as you get a hand written name and signature on the tracking.
If he opens a case it will show as delivered.
Hi guys , the parcel is sent by air mail. Tracking result now is: deliveried . the buyer sent me email before and after X'mas said she hasn't received the parcel , and I have replied said it's still during transport due to no update information online at the time .
And the buyer has now open a case request a full refund . i have copied the signature on line and sent it to her ( it's her name ) . What I should do next ?