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UK eBay & Paypal General discussions about eBay.co.uk Suspensions and Paypal.co.uk limited accounts. This forum is geared towards UK eBay & Paypal sellers.

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  #1  
Old 08-21-2014
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Default below standard

12.22% of your transactions had defects
RED_FLAG

The transaction defect rate is the percentage of your total transactions that had any one of seven defects. Note that these defects often measure how satisfied your buyers were with a transaction. We don't count more than one defect per transaction.
indicator
12.22%
(11 out of 90)


Below standard
(More than 5.00%)

eBay Top-rated
(2.00% or less)
Items and listings % Count
Low detailed seller ratings for item as described
3.33% 3
Opened cases for items not as described
1.11% 1
Returns for items not as described
0.00% 0
Postage and delivery
Low detailed seller ratings for postage time
3.33% 3
Opened cases for items not received
4.44% 4
Neutral or negative feedback
Neutral or negative feedback from buyers 2.22% 2
Canceled transactions
Canceled transactions (out of stock or sold to someone else)
1.11% 1

To see which transactions had defects, download a report.
Returns | Canceled transactions | Opened cases | Feedback

is this account doomed?
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  #2  
Old 08-21-2014
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Default Re: below standard

Oh dear Steve! What did you do??
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  #3  
Old 08-21-2014
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Default Re: below standard

Are you Drop Shipping with this Account??

I'm just going by low rating on shipping , cases for INR , cancelled transation
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  #4  
Old 08-21-2014
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Default Re: below standard

Quote:
Originally Posted by Dmshark25 View Post
Are you Drop Shipping with this Account??

I'm just going by low rating on shipping , cases for INR , cancelled transation
Or dropping the account with lousy shipping and overall failing to remotely maintain better ratings.


Besides going by ---> <---- none of this is going to be steve's fault.

Going to sit back & pmsl at the excuses forthcoming

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  #5  
Old 08-21-2014
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Default Re: below standard

Quote:
Originally Posted by stevebills View Post
12.22% of your transactions had defects
RED_FLAG

The transaction defect rate is the percentage of your total transactions that had any one of seven defects. Note that these defects often measure how satisfied your buyers were with a transaction. We don't count more than one defect per transaction.
indicator
12.22%
(11 out of 90)


Below standard
(More than 5.00%)

eBay Top-rated
(2.00% or less)
Items and listings % Count
Low detailed seller ratings for item as described
3.33% 3
Opened cases for items not as described
1.11% 1
Returns for items not as described
0.00% 0
Postage and delivery
Low detailed seller ratings for postage time
3.33% 3
Opened cases for items not received
4.44% 4
Neutral or negative feedback
Neutral or negative feedback from buyers 2.22% 2
Canceled transactions
Canceled transactions (out of stock or sold to someone else)
1.11% 1

To see which transactions had defects, download a report.
Returns | Canceled transactions | Opened cases | Feedback

is this account doomed?
Doomed, yes if you continue to operate your business as you are.....MAJOR changes needed!
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  #6  
Old 08-21-2014
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Default Re: below standard

Quote:
Originally Posted by Callidus View Post
Doomed, yes if you continue to operate your business as you are.....MAJOR changes needed!
But but but....

It's steve.

It's not going to be his fault.

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  #7  
Old 08-21-2014
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Default Re: below standard

@steve, if you cannot fix quickly...the account is pretty much toast. Build new ones
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  #8  
Old 08-21-2014
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Default Re: below standard




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  #9  
Old 08-21-2014
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Default Re: below standard

@stevebills, what is your projection for September 20, 2014?

I have a Below Standard for Aug 20 and a projection of Above Standard for Sep 20. My account should not be below standard because my defect is only 4.50% now. I think eBay has a glitch honestly.
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  #10  
Old 08-21-2014
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Default Re: below standard

Quote:
Originally Posted by GoteBay View Post
@stevebills, what is your projection for September 20, 2014?

I have a Below Standard for Aug 20 and a projection of Above Standard for Sep 20. My account should not be below standard because my defect is only 4.50% now. I think eBay has a glitch honestly.
maybe give the OP in the below thread some encouragement too, please/

http://www.aspkin.com/forums/ebay-di...ease-help.html

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  #11  
Old 08-21-2014
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Default Re: below standard

eBay is causing a mess for seller. If the scramble will be improving defects at the expense of maintaining an account, we are going to see a steep drop in pricing.
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  #12  
Old 08-21-2014
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Default Re: below standard

Quote:
Originally Posted by GoteBay View Post
eBay is causing a mess for seller. If the scramble will be improving defects at the expense of maintaining an account, we are going to see a steep drop in pricing.
Cuts into profits and more fees for eB pockets
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  #13  
Old 08-21-2014
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Default Re: below standard

can't really see defect rate lasting to be honest, kind of a stupid idea, i went on to chat ealrlier and there were 86 people in queue ahead of me so obviously everyone must be getting it hard with these ratings
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  #14  
Old 08-21-2014
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Default Re: below standard

the 4 for not receiving was myHermes and inpost not getting it there and the rest is me
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  #15  
Old 08-21-2014
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Default Re: below standard

one was a sell by date on sugru had expired

had a few say items not arrives and open a case only to get it the next day are they inpatient or what?
had 2 parcels returned to me because they were out

Last edited by stevebills; 08-21-2014 at 12:52 PM.
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  #16  
Old 08-21-2014
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Default Re: below standard

2 parcels were returned to me because buyer was out
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  #17  
Old 08-21-2014
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Default Re: below standard

Myhermes has tracking though.

Try keeping the buyers in the loop. Give them the tracking number, answer queries quickly etc

You can save the account, but I would just move on .
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  #18  
Old 08-21-2014
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Default Re: below standard

I did give buyers tracking numbers but they were out and 2 parcels came back to me
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  #19  
Old 08-21-2014
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Default Re: below standard

Quote:
Originally Posted by stevebills View Post
I did give buyers tracking numbers but they were out and 2 parcels came back to me
Did you pay extra for a signature?
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  #20  
Old 08-21-2014
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Default Re: below standard

To be fair steve that's pretty horrendous.

Hermes / inpost can't be blamed. YOU made the choice to save £2/£3 on a parcel and now that saving has/WILL cost you an account.

The other defects are quite poor too.
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  #21  
Old 08-21-2014
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Default Re: below standard

Quote:
Originally Posted by blueuk View Post
To be fair steve that's pretty horrendous.

Hermes / inpost can't be blamed. YOU made the choice to save £2/£3 on a parcel and now that saving has/WILL cost you an account.

The other defects are quite poor too.
NOPE I HAVE HAD PARCELS CUT OPEN WITH A RAZOR BLADE BY A ROYAL MAIL WORKER LAST YEAR SO HOW CAN U BLAME ME JUSUS
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  #22  
Old 08-21-2014
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Default Re: below standard

So u see royal mail is no better they employ thieves and they sack one person every day for stealing
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