August 20th Evaluation - Please help!

[Seller eBay]

Before August 20th, my Global defect was right at 5.00% projected for August 20th and it did show Above Standard at that point.

Today, I am still Above Standard at 4.59% Defect Rate for Global. I see a notification that says:

A special protection has been applied to maintain your above-standard status in the Global program because your defect rate has been impacted by new defect types incurred prior to our seller standards announcement in March. This means that, although your current defect rate does not meet our above-standard requirements, you will be protected from below-standard consequences for this evaluation period.

Why does it say that my current rate does not meet our above-average requirements?

Is it because today I am at 1.19% Item as described on DSR and Negative/Neutral at 1.30%?

Also, projected for Global says Above Standard as well.

Please help.

[GreenBean]

http://www.aspkin.com/forums/ebay-di...ease-help.html

Still a repeat

[rsot]

Change from 5% to 4.59% is worrisome as a projected rate of decline

[GoteBay]

Originally Posted by rsot

Change from 5% to 4.59% is worrisome as a projected rate of decline

I hope you are not correct. To the contrary, this is down by 0.41% in the right direction.

[rsot]

You're right GoteBay.

As for the neutrals and negatives - recent flux of those OP?

[Seller eBay]

Originally Posted by GreenBean

http://www.aspkin.com/forums/ebay-di...ease-help.html

Still a repeat

This is a new issue.

[Seller eBay]

Originally Posted by rsot

Change from 5% to 4.59% is worrisome as a projected rate of decline

What do you mean by this? I thought this was an improvement?

[Seller eBay]

Originally Posted by GoteBay

I hope you are not correct. To the contrary, this is down by 0.41% in the right direction.

I thought the lower your Defect Rate the better. So it looks like I am improving right?


What about the questions and concern I asked in my original post?

[Seller eBay]

Originally Posted by rsot

You're right GoteBay.

As for the neutrals and negatives - recent flux of those OP?

It shows no Negatives and Neutrals for 1 month.

6 month shows 4 Negative and 2 Neutrals.

[Dmshark25]

If it says your above standard now as of the 20th evaluation and projected it's also saying above standard than what are u so panicked about, just keep going in the right direction as you are from 5% to whatever u are now 4.6% or whatever u stated just keep working on that number

Defects are what is supposed to be the deciding factor so your doing something right keep going