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Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

Fuming right now.

Sold an item to an ebayer. It was used footwear and I listed their condition accurately and took 10 photos of them in lots of positions. Buyer got the item.

Before I know it he opens up a case against me claiming item not as described. Immediately I reply to the case that the item was sent exactly as pictured and refuse a refund.

He doesn't reply to the case for 30 DAYS and literally just before midnight on the last day he posts in his 'defence' an ENTIRELY different item I've never seen before (shoes of different make, model, colour and condition) and says I sent them and immediately escalates the case so I can't even respond further. Ebay say decision in buyers favour and to return item to me!

Live chat were useless, saying I could take photos of item returned and post them up if they were different. I told them the item already was different just by looking at pictures, then asked them to provide transparency on how they might decide in my favour. They churned out the same tripe which I obviously knew which was that I'd get a refund if they decided in my favour but wouldn't tell me how they might actually arrive at that decision. Then they closed the chat on me!

Honestly don't know what to do...this is bare faced fraud. In reported the gurnard blocked him now. Any one have advice on how to manage things on my end to get my money?

I've lost faith in ebay. This comes not long after a buyer who demanded first class post (I was already offering recorded and told her that if item lost I wouldn't be held responsible and she agreed) claimed an item not received and essentially stole my money when ebay sided with her. This was DESPITE written evidence on her part in ebay messages to accept responsibility for a lost item and me producing proof of post.

Sorry for the long vent/query. This last year has been the WORST I've had on ebay ever!

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

Afraid it is just part of doing business on ebay but try the buyer complaint button and see what happens, as with ebay like most large companies, each departments looks at things differently.

As to your loss, how much is the real loss, as I know you will be thinking about the payment as loss but a payment on ebay is just a fantasy figure, the real loss is what you paid for the items you had stolen and the cost of postage of each. Not a lot of help but it takes away the sting a bit.

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

Take it on the chin and move on as quick as possible it happens to the best

This person had made extremely indecent requests to me after I sent the item to them. When these were flatly refused the case was opened. This case went from undue harassment to fraud. I think it's important to note this because the whole ordeal has made me feel utterly violated - doubly by him and now by ebay.

So is there no way I can win this case? Do sellers ever win cases with item not described (when it is)? Just seems so unfair that we have to prove everything but the buyer can do anything and not get penalised. I can't even leave him negative feedback!

The shoes cost me over £40 plus had to pay about £3 in post. I know it's not a lot for some, but I've had to relocate and deal with a lot of expenses. The money would have been useful. Add that to the £70 the other lady stole from me in a recent transaction and it all adds up.

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

Alarm, alarm, someone hijacked stevebills' account.


:pound:

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

sorry wrong post :yar:

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

sorry to hear this, if it is any consolation, I had an INR fraud for ALOT more in the past...and it had signature confirmation, so go figure (I made paypal pay for that one though).....

have you received the shoes back yet? if not, you could call their bluff and say not received back, if no tracking used, you have nothing to lose at this stage....at least it will give buyer the runaround....

it is actually quite a clever ruse, as it leaves you nowhere to go in a case if they upload pics of different item, but it can only be done so many times before ebay catch on.... you can leave them feedback in capitals stating what they have done, do not mention fraud or cuss or it will get removed, but say 'buyer returned a completely different item in order to get a refund via ebay case' you might get retaliatory neg feedback for it though....

...you also have their name and address right, maybe even phone number, so if it makes you feel better...well you know...

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

once in a rare while, someone is deserving of these tactics.

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

I've been selling on ebay since about 2000 and have had to deal with just about every scam going and they keep on going and growing in stupidity as ebay try to interfere in things they know nothing about. And the money loss always hits you when you least need it, as if they know what you are going through. They don't but it feels like that at the time.

Just wait until you get the it is a ⊗⊗⊗⊗ and I am not sending it back to you because it is illegal to do so and then ebay give them their refund and they get to keep the item also.

But sorry to be the bearer of bad news but is this your only account as they have left you with a bigger problem than the loss of the money.

You now have two marks on your account, that you will see if you check your seller dashboard. Your account can only take so many of these and it is dependent on how many items you sell on how many you can get before ebay take action against your account.

I think they call it your defect rate now, or some other stupid name.

If you do not sell a lot and this is your only account then i would consider opening more accounts.

Re: Fraudster claims 'item not as described' using ⊗⊗⊗⊗ pics - advice?
 

open 2 more stealth's and move on its a pair of used trainers and be grateful its not a new iPhone 5 or 6
and don't fester on this I have been there and wore the tee shirt