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Return request incorrect
 

Buyer lodged a return request for item not as described. I emailed and pointed out that the description detailed the fault clearly. Buyer responded with OK, not paying attention, will look into it. I later asked buyer to remove claim. No reply. Today is the day when I can ask eBay to step in. BUT HOW DO I DO THAT?

Re: Return request incorrect
 

Just wait until case closes automaticly.

Re: Return request incorrect
 

I thought that, but does it go toward DSR?

Re: Return request incorrect
 

Yes, once buyer open a case it always counts as a defect unless buyer ask CS to remove it

Re: Return request incorrect
 

This is what I am asking. How do I ask eBay to step in?

Re: Return request incorrect
 

Well i dont think you can to be honest. eBay wont remove it unless buyer send them a message that case was opened by a mistake

Re: Return request incorrect
 

Is this a case? Or a managed return?

If its a case then you have a defect already. it wont be removed as its the buyers opinion. Dont let it be esculated as then ebay will close the case it buyers favour and tell then to return for a refund. There should be an option which says 'request buyer return for a refund' you should click this before the 8th day. Otherwise if the buyer esculates it then it will go down as an unresolved case. Anything above 0.30% unresolved cases and you can be banned.

Re: Return request incorrect
 

It was under returns. The fault was minor and was revealed in the description which apparently buyer overlooked. I am sure buyer has fixed the problem since it is now the 11th day. I've asked buyer again (politely) to remove. Under normal circumstances I would refund without question.

Re: Return request incorrect
 

I see, and does it definitely show as a defect for you on your seller dashboard?

Re: Return request incorrect
 

Would it have hit the dashboard yet?

:ranger:

Re: Return request incorrect
 

I would say it hasn't yet. I'm tempted to bite the bullet and pay out since today is the deadline. £24? But it will still go on as defect right?

Re: Return request incorrect
 

Great news! The buyer has heeded my plea and closed her returns request. Only just in time too

Re: Return request incorrect
 

Great to hear - those kind of buyers are a surprising pleasure....wow

Re: Return request incorrect
 

Phew great news Ceebee.. That doesn't happen very often lol

Re: Return request incorrect
 

I have a return for item not as described and it is showing as a defect.

I have spoken with the buyer as the situation and she wants to return the item, that was 10 days ago and she has still not sent it, according to the return.

Does anyone know what happens if she doesn't respond?

Would the defect be cleared if the return times out? :confused: