Return request incorrect

ceebee · #1 10-11-2014

Buyer lodged a return request for item not as described. I emailed and pointed out that the description detailed the fault clearly. Buyer responded with OK, not paying attention, will look into it. I later asked buyer to remove claim. No reply. Today is the day when I can ask eBay to step in. BUT HOW DO I DO THAT?

Dawidck · #2 10-11-2014

Quote:

Originally Posted by ceebee

Buyer lodged a return request for item not as described. I emailed and pointed out that the description detailed the fault clearly. Buyer responded with OK, not paying attention, will look into it. I later asked buyer to remove claim. No reply. Today is the day when I can ask eBay to step in. BUT HOW DO I DO THAT?

Just wait until case closes automaticly.

ceebee · #3 10-11-2014

I thought that, but does it go toward DSR?

Dawidck · #4 10-11-2014

Quote:

Originally Posted by ceebee

I thought that, but does it go toward DSR?

Yes, once buyer open a case it always counts as a defect unless buyer ask CS to remove it

ceebee · #5 10-11-2014

This is what I am asking. How do I ask eBay to step in?

Dawidck · #6 10-11-2014

Quote:

Originally Posted by ceebee

This is what I am asking. How do I ask eBay to step in?

Well i dont think you can to be honest. eBay wont remove it unless buyer send them a message that case was opened by a mistake

#7 10-11-2014

Is this a case? Or a managed return?

If its a case then you have a defect already. it wont be removed as its the buyers opinion. Dont let it be esculated as then ebay will close the case it buyers favour and tell then to return for a refund. There should be an option which says 'request buyer return for a refund' you should click this before the 8th day. Otherwise if the buyer esculates it then it will go down as an unresolved case. Anything above 0.30% unresolved cases and you can be banned.

ceebee · #8 10-11-2014

Quote:

Originally Posted by just_smile

Is this a case? Or a managed return?

If its a case then you have a defect already. it wont be removed as its the buyers opinion. Dont let it be esculated as then ebay will close the case it buyers favour and tell then to return for a refund. There should be an option which says 'request buyer return for a refund' you should click this before the 8th day. Otherwise if the buyer esculates it then it will go down as an unresolved case. Anything above 0.30% unresolved cases and you can be banned.

It was under returns. The fault was minor and was revealed in the description which apparently buyer overlooked. I am sure buyer has fixed the problem since it is now the 11th day. I've asked buyer again (politely) to remove. Under normal circumstances I would refund without question.

#9 10-11-2014

I see, and does it definitely show as a defect for you on your seller dashboard?

GreenBean · #10 10-11-2014

Quote:

Originally Posted by just_smile

I see, and does it definitely show as a defect for you on your seller dashboard?

Would it have hit the dashboard yet?

ceebee · #11 10-11-2014

I would say it hasn't yet. I'm tempted to bite the bullet and pay out since today is the deadline. £24? But it will still go on as defect right?

ceebee · #12 10-12-2014

Great news! The buyer has heeded my plea and closed her returns request. Only just in time too

rsot · #13 10-12-2014

Quote:

Originally Posted by ceebee

Great news! The buyer has heeded my plea and closed her returns request. Only just in time too

Great to hear - those kind of buyers are a surprising pleasure....wow

Bunneh · #14 10-12-2014

Phew great news Ceebee.. That doesn't happen very often lol

Sausage · #15 10-20-2014

I have a return for item not as described and it is showing as a defect.

I have spoken with the buyer as the situation and she wants to return the item, that was 10 days ago and she has still not sent it, according to the return.

Does anyone know what happens if she doesn't respond?

Would the defect be cleared if the return times out?