Holding Funds After 180 Days - Here We Go!
So, even though a huge almost five figure sum was made available for withdrawal two months after limitation back in Feb, now the 180 days has expired, I still have a few hundred quid to withdraw. Phone Call 1 Yesterday
ME:
Explains situation, and mentioned 180 days is up so I would like to withdraw.
PP REP:
Yes, I can see that you should of been able to withdraw, I will email compliance and get this sorted for you, should be fine in 24 hours.
24 Hours Later - Nothing Phone Call 2 -
PP REP:
We do'nt seem to have your ID so you can't withdrawal.
ME:
Yes you do and you have my ID since September and even more ID in December, and I have already made a huge withdrawal in Feb.
PP REP:
Sorry nothing I can do, your account is limited *hangs up* Phone Call 3 -
ME:
Explains situation again from the start. Ask them to agree to their own policy.
PP REP:
I don't have any of the information so I cannot make this withdrawal able for you. I will escalate this to an investigation to try and find why there is no information on your account. I cannot even see this withdrawal you talk about in February. Please wait for 24 hours for a response.
Soo....PP playing silly buggers again, thankfully its not much, but can imagine others may be getting into similar bother, so be prepared folks!
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