sorry its...
sorry its not ipconfig/retreat.......
heres a full run down, now ive sobered up.
Connect directly to the cable modem, you must not connect through a router -- you can connect through a switch, but it's not recommended (reason behind this is that Virgin customers can have more than one CPE assigned to their modem, and if you have multiple computers or whatever connected to the switch -- it won't work.)
So you've connected directly to the modem -- i don't care how, just make sure there is no router involved.
Command Prompt ... Run 'ipconfig /release' and remove the power supply from your cable modem -- leave it unplugged for about 2 minutes.
This is the tricky bit and where you have to act fast. Whilst you're plugging the power supply back into the cable modem, you need to run 'ipconfig /release' (the opposite to /renew) ... KEEP doing it and KEEP doing it -- even if it says that the IP address is something like 192.168.100.1 -- NO, this is not your router assigning IP's, you haven't connected through it remember? ... this is just the IP local to the cable modem itself.
just be patient for a few whilst it connects.
Should have a new IP
Hope this helps
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