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-   -   Customer returned item to wrong return address (https://www.aspkin.com/forums/uk-ebay-paypal/85716-customer-returned-item-wrong-return-address.html)

mynameis 05-13-2015 05:11 AM

Customer returned item to wrong return address
 
I had pm'd the customer of the correct return address and he said he sent it via Collect Plus however he sent it the wrong return address , now what?

Ebayorbust 05-13-2015 05:14 AM

Re: Customer returned item to wrong return address
 
If he or she sent it to the returns address you had on file, then process their refund and take the loss.

Bunneh 05-13-2015 05:35 AM

Re: Customer returned item to wrong return address
 
If no one collects the parcel over a certain period ( usually 21 days depending on courier) then the parcel will get returned to the sender. Which will be your buyer?

Normally only the sender can call the courier and ask them to correct the address.

just_smile 05-13-2015 05:42 AM

Re: Customer returned item to wrong return address
 
Ebayorbust is right.

Just suck it up if it was sent to a stealth address.

wired 05-13-2015 07:21 AM

Re: Customer returned item to wrong return address
 
Quote:

Originally Posted by just_smile (Post 668977)
Ebayorbust is right.

Just suck it up if it was sent to a stealth address.

Agreed..its the cruel cruel world of stealth without proper mailing addresses. Sucks, but just move on...

rsot 05-13-2015 11:27 AM

Re: Customer returned item to wrong return address
 
Was the wrong return address on file? If so - then yes, just deal with the loss and move on. What is the amount in question?


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