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Old 05-13-2015
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Default Customer returned item to wrong return address

I had pm'd the customer of the correct return address and he said he sent it via Collect Plus however he sent it the wrong return address , now what?
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Old 05-13-2015
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Default Re: Customer returned item to wrong return address

If he or she sent it to the returns address you had on file, then process their refund and take the loss.
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Last edited by Ebayorbust; 05-13-2015 at 05:22 AM.
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Old 05-13-2015
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Default Re: Customer returned item to wrong return address

If no one collects the parcel over a certain period ( usually 21 days depending on courier) then the parcel will get returned to the sender. Which will be your buyer?

Normally only the sender can call the courier and ask them to correct the address.
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Old 05-13-2015
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Default Re: Customer returned item to wrong return address

Ebayorbust is right.

Just suck it up if it was sent to a stealth address.
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Old 05-13-2015
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Default Re: Customer returned item to wrong return address

Quote:
Originally Posted by just_smile View Post
Ebayorbust is right.

Just suck it up if it was sent to a stealth address.
Agreed..its the cruel cruel world of stealth without proper mailing addresses. Sucks, but just move on...
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Old 05-13-2015
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Default Re: Customer returned item to wrong return address

Was the wrong return address on file? If so - then yes, just deal with the loss and move on. What is the amount in question?
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