Forum

Why is my PP account access limited?
 

"Your account access has been limited for the following reason(s):

17 Jul 2015: For reasons relating to the safe use of the PayPal Service we need some more information about some money you recently received or withdrew."

what step should I take next. could you please share your experience.

Re: Why is my PP account access limited?
 

Is there a list of things that PayPal need from you in the resolution centre?

Re: Why is my PP account access limited?
 

nothing. only that message showing

Re: Why is my PP account access limited?
 

Phone call time if its not asking for any documents or what not.

Get your cover story straight, rehearse it before hand :)

Re: Why is my PP account access limited?
 

alls i can say is,,,,,ther basterdsssssssss

Re: Why is my PP account access limited?
 

is there any other way rather then call?

Re: Why is my PP account access limited?
 

You can email but I am guessing they expect a call.
Did you have a sketchy buyer or a much higher than usual dollar amount come in? Maybe a foreign payment?

Sometimes those are issues and my guess is that they attempted to call you before this limitation.

Re: Why is my PP account access limited?
 

An email will likely get you nowhere. They'll ignore it cause the account is limited.
Your best bet is a call and like said above - rehearse your story before you call.

Re: Why is my PP account access limited?
 

Thanks guys. I ll give them call next week. Is it ok if I call from my landline? can they track which no I am calling from or link with other account as last week I have called paypal for other acc to add bank details? it was one of my best eb acc but thats life.

Re: Why is my PP account access limited?
 

Get another phone to call from. Some people report having luck with a number spoofer BUT I have not tried them myself.

Some of the mobile phone apps are good too. That is what I currently use for calling ebay or paypal.

Re: Why is my PP account access limited?
 

Enter 141 before their number. This hides your number from PayPal

Re: Why is my PP account access limited?
 

When you log into paypal on the first limitation screen does it say :

This limitation cannot be appealed against

May have to do with sending and receiving gift payments on paypal.

Re: Why is my PP account access limited?
 

Yes its showing, This limitation cannot be appealed against. no haven't received any gift payment.done few refunds within short time,may be thats why but still not sure.

Re: Why is my PP account access limited?
 

You can email them at europeanservices@paypal.com , no auto responses,wait one day and they reply immediately with any question asked,my account was limited and resolution center didnt showed any steps, so i emailed them after a day my account was restored and they claimed it was a glitch on their system.

This limitation cannot be appealed against

this is the whole different stuff, if this message appears, then the is only 5% chance you will be restored, i had 5 account limited with no appeal and there was no chance for restoring them.

Re: Why is my PP account access limited?
 

I've had the same on 3 accounts over the last few days. All metrics are good, no linking, no issues apart from paypal saying its limited with no appeal rights.

CONFUSED.COM here

Re: Why is my PP account access limited?
 

Hi

I've got the same message on one of my account, do you have any update????

Re: Why is my PP account access limited?
 

Were you selling high risk or branded items?

Re: Why is my PP account access limited?
 

Looks like there was a cull, one of mine went down as well.

Called up, same old palava, basically its full limitation, they are just wording it different. Once you ring, they will send you the 'EMAIL' in 24 hours saying that don't want to do business with you etc.

Mine wouldnt even allow refunds, so all those buyers will have to make disputes if the executive office dosent put the refund function on.

Cest la vie..

Re: Why is my PP account access limited?
 

They could just be wording it different, periodically, so it dosent show up in Google searches as much. Just an idea.

I remember we had some culls last July..I think July and December are CULL time.

Re: Why is my PP account access limited?
 

deffo cull time - lots of paypal stealth accs been executed at mo - to be fair its not ebay thats the problem - its paypal!!!!arseholes

Re: Why is my PP account access limited?
 

another pp down. :(

Re: Why is my PP account access limited?
 

It seems that some kind of a global purge has been initiated after the split. Had the same issue, account limited, no any info, no emails, called them 3 times already, sent in various docs, no any response.