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New defects measures in 2016
 

Looks like accounts should technically be safer with new defects being introduced with them only being linked to disputes not being resolved and seller cancellations

Could be worrying though that buyers can now claim item didnt arrive on time and this will be marked against you

Thoughts?

From 20 February 2016, the following will no longer count towards your defect rate:

Buyer Feedback.
Detailed seller ratings (DSRs).
Returns requests that are successfully resolved with your buyer.
Items not received requests that are successfully resolved with your buyer.

Instead, we will use only the following existing criteria to determine your defect rate:

Seller-cancelled transactions.
Cases that are closed without seller resolution.

Here is a detailed view of the updated defect rate, effective from 20 February 2016:
All sellers eBay Top-rated sellers
Maximum percentage of transactions with defects 2% 0.5%
Maximum number of unique buyers affected before seller status is impacted 8 3
Maximum percentage or number of cases closed by eBay without seller resolution 0.3%

Re: New defects measures in 2016
 

Its a way to claw back profits due to the TRS being moved from 2% to 0.5%,which is barely attainable in 3bay Britain.

I havent analysed it fully yet but there are some great threads on the eBay Business Seller Community Forum.

Basically its take from one hand, give to another, and it will actually be equal or worse than they are now from the general consensus on there.

Re: New defects measures in 2016
 

The TRS percentage needed to be lowered because they are taking into account that sellers will receive a lot less defects , so I don't think their will be any less TRS accounts

Re: New defects measures in 2016
 

I believe the majority of sellers will be happy with this new method of calculating defects. I know I am.
A lot easier to maintain accounts in good standing now - and a lot more logical to do things this way instead of counting as a defect even those disputes that were resolved properly (never understood the rationale behind that one).

Re: New defects measures in 2016
 

I've looked at all my cases, and 100% of them were solved the way the buyer was fully satisfied (refund / replace). So, I will have 0% defect rate? Seems too easy.

Re: New defects measures in 2016
 

Thats exactly what that means.
Gotta love it.

Re: New defects measures in 2016
 

Good news this is. With respect to items didn't arrive on time, the solution is to ship within the specified time you mentioned in the listing and provide tracking to support that it was shipped at the right time then you will be as good as contesting any defect resulting from item didn't arrive on time.

If this is what I am thinking, then you should be able to do proper business on ebay without fear of getting kicked from questionable system of measuring defect

Fingers crossed

Re: New defects measures in 2016
 

low budget sellers who cant ship with tracking due to cost, are toast with the new tracking only policy.

Re: New defects measures in 2016
 

Good news for high end sellers in electrical category who tends to have lot of return request and bad feedbacks that are largely due to buyers Ignorance. and good news still for items not working or for part sellers.

Essentially every new account from November have higher chances of test of time if maintained properly

Re: New defects measures in 2016
 

surely everyone will become a top rated seller you just need to refund any buyer who opens a case or provide tracking?

Re: New defects measures in 2016
 

Top-Rated now will be everywhere. So what's the point of giving it away to everyone?

Re: New defects measures in 2016
 

can someone clarify the tracking issue here, i do not send my items with tracking as they are low value high volume items, i dont want to be forced to do tracking otherwise its just bloody pointless

Re: New defects measures in 2016
 

I dont believe youre forced to upload tracking.
But they prefer it if you do.
if you never get any complaints doing things the way you are right now you shouldn't have any issues.

Re: New defects measures in 2016
 

Along with leaving feedback the buyer will be asked if the item arrived by or before a specific date, so tracking is not required

Re: New defects measures in 2016
 

Depends on how the delivery date is calculated and if it is to do with shipping delays or posting delays on the sellers end.
If it is the shipping delays then it means I would have to stop selling a lot earlier over the Christmas period when delays are out of our hands.
Another thing may be to state second class postage on your listing and then post first class.

Just watched that video on the ebay page and I deliver same day next day and always use tracking so I am sweet.

Re: New defects measures in 2016
 

Sucks for me. Most of my items are low cost sent royal mail and it is not financially viable in any way to send tracked.

Re: New defects measures in 2016
 

I'm pretty pissed off - i sometimes miss the last post so this means that buyers often get a parcel the day after the eBay quote (Thursday instead of Wednesday for example). Looking at my feedback my buyers have absolutely no problem with this but eBay will.

Re: New defects measures in 2016
 

Why not adjust your handling time?

If your not shooting for top rated it's better to advertise extended handling standard shipping and than just ship your normal way and the item will arrive ahead of schedule

Re: New defects measures in 2016
 

I'm shooting for top rated seller. I'm not going to worry about it until the new system starts - eBay claims late arrivals need to be 9% before they contact seller. There are two days a week when I can't post during the day due to work commitments, I'll send first class on those days.

Re: New defects measures in 2016
 

trash for anyone without tracked delivery (e.g most of the uk) my defect ratings on my biggest 3 accounts were 2-3%, the postage defect rates on new ratings show 6-10%

Re: New defects measures in 2016
 

And what do they mean by 'contact seller'? As in TRS loss or worse than that? Seller privileges revoked??

Re: New defects measures in 2016
 

If you go to your seller dashboard an example of the new report comes up
Read down and you will see this
Late delivery rate
If you post on time and upload a validated tracking number, or your buyers tell us their items were posted on time when they leave Feedback, you're all set.
Otherwise, if the tracking details or your buyers indicate that more than 9.00% of your transactions were dispatched late, we may follow up with you about the handling time you offer in your listings.
When there's no tracking information available and no response from the buyer, the transaction won't be counted.

What "following up" will involve i have no idea?
Anyone?

Its eBay bollocks where eBay tells the buyer when their parcel will arrive. it really pisses a lot of sellers off. Now when you leave feedback it asks the buyer if it arrived by a certain date.

Re: New defects measures in 2016
 

I'm going to start shipping an A5 leaflet with my orders explaining that the arrival date is only an ESTIMATE set out by eBay and that many factors including Royal Mail issues may affect the actual delivery date and to please take this into account when leaving feedback.

It can't hurt.

Re: New defects measures in 2016
 

The new defect system is a great thing for me. Honestly I have sold very little on Ebay over the last year because I couldn't stand the idea of being penalized for providing good customer service.

I do assume though that just because negative feedback doesn't result in a defect an account can still be closed if the feedback percentage is too low?

I almost did cartwheels when they announced the change though and I planning on having some choice items to offer for people shopping with their tax return money after Feb 20!

I think Ebay must have noticed many sellers like myself who came to a virtual standstill after they implemented that crap. They even sent me an offer on my main selling account offering me 30 percent off my final value fees for anything listed before November 19th. Tempting but I am passing on it.

Re: New defects measures in 2016
 

Great news for sellers that sells crap....all they have to do now is refund and retain their TRS... How are buyers suppose to differentiate genuine good sellers from the bad?

Anyway, dont know why I'm moaning, nowadays 95% of people dont really care, they just go for the cheapest.

Re: New defects measures in 2016
 

No it cant hurt and I think its clever. For me, I am adjusting my shipping dates from sameday to 3 or 5 days. Will only affect few buyers and those are the ones who will likely tell ebay it didn't arrive on time anyway.

Re: New defects measures in 2016
 

Yeah, everyone will be top rated.
But what's the point of giving it away to everyone?

Rhetorical question..

Re: New defects measures in 2016
 

Pretty ****ing awesome, if you'd ask me... I have 0 cases that end up with dispute of some sorts. Most of my cases are item not received or reuturn because of the customer. Seems like I can easily either throw money at the problem and make sure they leave as happy customers or just accept the returns. Shouldn't have any problems.

I'll just up my postage prices and send EVERYTHING RM 2nd Class Signed for, on the same day, but change the eBay shipping time to 3-5 days, just to cover my own end.
Customers will be happy, everythng will be tracked.
???
Profit

Re: New defects measures in 2016
 

The prediction for me is that both my TRS accounts will be fine, and I rarely use any tracked shipping currently. However, I suspect it could easily go wrong, seems like an excellent way for a competitor to ruin me!

Re: New defects measures in 2016
 

Personally I welcome these changes,
the current defect system is completely out of the control of the seller and puts you at the mercy of buyers, sometimes even a refund or a return counts as a "defect", which is simply stupid.

My original account got banned this year from selling for this very reason, I was Below Standard for things I couldn't control and some crazy disgrunted buyers here and there leaving negative feedback or opening cases for the most stupid reasons or just to ask where was the item without waiting patiently for its delivery.

With the new system it should be way harder to fall Below Standard.

I wonder if, with these changes, and the way I was restricted from selling (by the current-nazi-defect-rate-system), I can get my original account reinstated?
How can I contact eBay for that?

Re: New defects measures in 2016
 

You can get in touch with eBay.it via the free toll number 800-175052 but I guess you have to navigate to that number from your account because, when shown, it is associated to a code number you have to dial in, I guess.

In our country is also available a nice java chat.

Anyway, don't be too confident to get your account back just because Defect Measures have been changed...

If you think you have the right to have your account back call them and fight for it... sometimes it happens.

Re: New defects measures in 2016
 

Hi guys, I need your help.. PLEASE... My eBay personal account does have £5000 limit per month, but how limits work with paypal?? I already have received payment of £1000 ( cause i already SOLD lots of goods you know) but there is a pp limit.... I Also still have not added my bank account there(but i will) there is only credit card but there will be bank account very soon i need to withdraw money, but my question is .... What is my paypal limit??? Do you think i can have £5000 limit per month too or i can get info trouble cause i still have not added my bank account there??????? Or is better to buy aspkin eBay and pp account where is very high limit for both???? I really need help dont know what to do, have lots of goods for sale and dont know how to sell them with my pp account, please help. Thank you

Re: New defects measures in 2016
 

Well this new system certainly suck for my business... As most of the items I sell are low costs high volume items, there would be no margin for me otherwise if I was to use service with tracking.

Is there any way round this for people that sell low budget high volume items?

Re: New defects measures in 2016
 

its simple, if your postal records arent perfect then adjust your dispatch to give you that extra day or 2

it will only hurt those who promise next day delivery who dont actually guarentee next day

Re: New defects measures in 2016
 

I think its a better policy when I compare the current performance dashboard all of my accounts will benefit. I am happy with the change could do with it being introduced a bit sooner tbh