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New UK eBay Verification Process
 

eBay UK New Process

As before on the odd occasion depending on how many accounts you were making you would find that you would receive a 0/0 account.

The account would be gifted such low limits due to account creation methods or types of VCC / Gift cards or phone numbers you were using.

Over the past 2 weeks it is becoming more and more frequent. They have now implemented a new verification step for eBay UK. You would of been able to go onto live chat and ask a rep nicely to increase this to 10/650. No more of that.

You now will be told that their new verification procedure is to call into eBay UK Selling Limits Team on the usual phone number. There is a reasonable chance that you will now be asked for further verification..

Depending the type of vcc's / phones etc you use the % may be lower or may be higher.

The 0/0 is now becoming similar to Ebay US and as frequent although they won't be pulling up questions from a database!

Get used to hearing that Irish accent ;)

Re: New UK eBay Verification Process
 

Are we are talking about unverified paypal accounts?

If so it's been happening for a while. Since April hit and miss.

If the paypals verified then it's a new one.

Re: New UK eBay Verification Process
 

Unverified PayPal's have been going on for yonks.

We're talking VERIFIED PayPals.

Re: New UK eBay Verification Process
 

That sucks. ...

Talking to ebay customer service is like pulling out your teeth.

Re: New UK eBay Verification Process
 

yes ive had my account restored via ebay chat but it was then suspended as soon as i listed for some reason

Re: New UK eBay Verification Process
 

What sort of item did you list and how soon after talking to them?

Re: New UK eBay Verification Process
 

What questions did they ask you?

I've not run into this problem yet :(

Re: New UK eBay Verification Process
 

Yeah I've had a few the same. Very very odd. Seems no rhyme or reason to it.

Had a couple come through with 100/£3500 limits, a few at 10/£650, a couple have 0/0 then got 10/£650 after requesting higher limits through the seller dashboard. One got 0/0 then couldn't raise it. I contacted eBay through chat and thy raised it to 50/£1800 but it was suspended within an hour after that.

The questions were basic - how quick do you post? What are your future plans? Where are your items from? I had another one earlier in the week that got 10/£650 then was restricted (not suspended). I'm about to talk to gem via chat about that one too now. Will update.

Items are almost exclusively used books, never anything risky. All PP are verified with bank and card and linked to eBay. All accounts are three weeks old minimum with browsing and 1 or 2 purchases. Stealth followed to the letter.

I will note that I found last end of September/early October difficult in terms of getting new accounts off the ground too. Making no assumptions or claims, just feels very similar to that.

Re: New UK eBay Verification Process
 

Documents requested on the last one. Curiouser and curiouser.

Re: New UK eBay Verification Process
 

Whenever you phone eBay there is always going to be a chance that they request docs

Re: New UK eBay Verification Process
 

lol a very high one at that :d

Re: New UK eBay Verification Process
 

That was over chat rather than phone, but yeah.

Had no option really, 0/0 limits, unable to raise them through the request higher limits html.

Re: New UK eBay Verification Process
 

Request higher limit link works but says it has increased your limits to 0/0 when they were 0/0 anyway.

Re: New UK eBay Verification Process
 

I've had a slightly different experience.

9 times out of 10, I click 'request higher limits', it says your limits have been increased to 0/0 (lol), but then I get an email 10-15 minutes later saying your limits are now 10/£650.

The one time it failed, it asked me to verify another account to raise my limits so I had to contact them.

My advice would be to wait 20 mins before calling in if it says 'your limits have been raised to 0/0'.

Re: New UK eBay Verification Process
 

Already done all that - made loads and loads of them last week and had no experiences like that. Although changing the card I was using pulled up very different results

Re: New UK eBay Verification Process
 

How queer.

Re: New UK eBay Verification Process
 

just a small low value non branded item, msg said due to security they were banning the account

created loads more around same time never had an issue, only this one that had a 0 selling limit put on it

Re: New UK eBay Verification Process
 

Ive always worked on the understanding that if you are given a 0/0 then your account has been identified high risk due to methos of creation inclusive of bank/CC used, This then doesn't put the account in good health for building.
10/650 should be the standard set up.. IMO

Re: New UK eBay Verification Process
 

Think you've missed point completely. They've started doing 0/0 on the majority of accounts when setting up.

Bank / CC is not a factor in this case.

Re: New UK eBay Verification Process
 

re Richie2065's suggestion, all my CC are the same provider and all my banks are high street uk.

In the last fortnight, some accounts get 0/0 then suspended, some get 0/0 then 10/650 when i request it, some get 10/650 straight away, 10% get 50/3500, so I very much doubt it's a CC/bank issue.

Prior to the last fortnight, 95% of accounts got 10/650 and the rest got higher.

Re: New UK eBay Verification Process
 

Today exactly half of the seller accounts created got 10/650 and the other half have got 0/0. On the 0/0 accounts, I clicked request higher limits, it said 'congratulations, your allowance is now 0/0' then 10 mins later, got an email increasing limits to 10/650. That was the case for all of them so all accounts now have 10/650 and no need to call in.

Hope this helps someone and it's settling down now.

Re: New UK eBay Verification Process
 

Maybe just a system glitch then.. whoever is actively making accounts please update forum with progress