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Has Ebay un-consciously shot self in foot with late delivery rate in new defect sys
 

Guys! Looking at the preview of the new defect rate which will come into effect in feb of 2016. I got an above standard project on everything if it were to be applied today, however the delivery rate is not looking rosy and I know this is how it will look for the majority of sellers across board.

Realistically, competitive pricing has much weight when it comes to buyers deciding on whom to buy from except in exceptional cases. SO, I dont think same day dispatch really have much weight in making this purchasing decision Vs Price (IMO)

In light of this, my solution is that I will stop offering same day dispatch on all items, instead I will set this to 5 or even 10 days. Yet, I will work hard to ensure my items are dispatched same or next day.

The logic here is that if I am able to beat ebays own projected delivery date, then the purchaser wont have much choice to complain about the delivery time.

I believe a lot more people will be thinking same which will result in disappearance of same/next day dispatch across many products if we continue to get hurt by delivery DSR. With this simple manipulation, then I think Ebay has un-consciously shot self in foot with late delivery rate in new defect system.

I dont give a s.h.i.t about been top rated seller. For me, its all about the Benjamin

Wat u think?

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

It is actually really worrying me. I have many a battle with people messaging me in capitals because the package sent by royal mail has not reached them by the ESTIMATED day ebay decide to plaster over the listings. We are living in an amazon prime world which seriously f***s over the one man band, as everyone expects pretty much free next day delivery.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

"The logic here is that if I am able to beat ebays own projected delivery date, then the purchaser wont have much choice to complain about the delivery time."

If a customer decides to give you a low DSR on Shipping time, say after receiving the item in 4 days and your projected is 10days, and its positive feedback, you wont even know.

However customers may be influenced by expectations, if it is one day later than expected they may be annoyed, but if it is well within the expectation they may just be pleased.

this is all conjecture, it needs to be tested like all marketing

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

i have 5 star DSR for everything but if i were to be evaluated today my delivery bit is in the minus, how is that even possible?

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Its because the majority of the uk doesn't use tracked delivery. If you had tracked delivery loads would show as being on time so it would be fine. Good idea on setting the dispatch time as longer but I doubt it will make much difference, I have that on 1 of my accounts that was close to below standard to stop so many people opening cases but its still showing 8% for delivery time. Most will just click 'no' if they thought the delivery took too long no matter what you put.

Edit: everyone will get trashed pre xmas too, I had sooo many 'not received' last year after black friday

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

People totally lose the fact that for example, when they buy an item sent 1st class royal mail on a saturday afternoon, that it wont be shipped until Monday.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

EB rep has told me, that if you manage to post items on time, and it is clearly seen from the tracking, you are safe from that new type of defect.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Tracking? Would you track an item you sold for £4 on FREE delivery. Tracking si not the issue here, its about items that cannot go on tracking. Like trying to track a 99p DVD you sold on free delivery.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Every customer is given a choice to evaluate the transaction. He is asked, if he received the parcel in the time frame displayed in the lot at the moment of purchase. If buyer says he did not - it counts as a defect, and to remove it, you need to give them tracking, which shows, that the item was dispatched on time. The funny thing is that only dispatch time matters, not the delivery time. So basically if you are sending huge volumes of untracked items, and they often come a bit late, your TSR is doomed.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

We all understood that. The theory here is how to mitigate against those late deliveries. As a seller, there is basically nothing you can do when your item has been dispatched, you just have to cross your fingers and hope royalmail delivers your parcel on time, in a very small window of time available. If your listing is marked next day delivery or same day dispatch then ebay expect the buyer to receive it within 3 days. So, instead of exposing myself to such risk associated with same day dispatch why cant I extend ebays expectation by another 5 to 10 days where necessary while I still make every effort to dispatch next day. It will be unspeakable for any sane buyer to say they didn't receive item in time frame on an item that is received within 3 days when ebays expectation was actually 10 days. Its easy to contest such TSR

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

In theory changing your shipping time sounds good but it will not keep a vindictive competitor from lying about delivery time and without tracking to dispute that lie you would have a problem.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Competitor that dont believe in Karma cause in my world, what goes around comes around and by the way, how many accounts will that competitor have to keep sabotaging others business. The effect will be virtually negligible when you ship volume of goods on a daily basis. It takes 20 sales to write off 1 bad sale. Thus that competitor will need 5 accounts to leave 5 bad feedbacks in 5 days.

Seriously, there will be no business should we be worrying about bad competitor

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

That is true and I surely believe in karma!

I sell low volume high profit so I am always thinking about all aspects I guess. I welcome the new defect rules as I always ship quick with tracking so I am just relieved to have the postal systems competency removed from my equation.

Happy Holidays and mucho sales to you!

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Simple, ship with tracking. If over 700.00 in value include signature

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Just wait till people experience Argos same day delivery!!!

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

This made me giggle a bit.... Isn't it funny how we choose to believe eBay reps when it suits us and absolutely trash them when it doesn't suit us?
Everybody always says that you can't trust eBay reps or PP people because they are just monkeys who are gathered in an office somewhere. Yet, when it they say something that we'd like to be true, we don't have ANY problems repeating what they said.

Chuckles all 'round, thats all.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

The premise of this thread by the day is focus on items you don't use tracking for. Like 0.99p ruler, 1.20p DVD. £2 manual and so on. Majority of this items will cost btw 0.36p and £2.50 to ship.

You dare use tracking for them, then its either you sell em at loss or you list them too high nobody will buy em in a million years. So, if you are going to say simply use tracking or ebay rep said this about tracking, try and understand what this discussion is all about.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Keep calm everyone.

No need for tracking on every item. Just ship in your stated time, adjust the delivery time if you need to. You have a 9% threshold to adhere to. 4% for top rated. This is easily achievable. There's lots of wiggle room there.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

I've just changed dispatch time on many of my listings to two days because of this bollocks, my rating for arrival time defect was at 5%.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

I send all items tracked, so don't care, as if another retarded buyer will start crying about late delivery, I will provide tracking to EB, and they will remove such defect. As they clearly stated, only dispatch time matters, and if the item got lost inside RoyalMail, it is not seller's issue anymore.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

I changed mine too to 3 days but on a second thought yesterday I am beginning to change them-everything to 5 days. If you are not happy with delivery time then dont buy from me. Better safe than sorry

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Waaaaaaat :eek:

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

And that makes more of a nightmare.

Value of items does not allow expenses of tracking.

Can see a need for price increases to offset the need to stay on top of ebay's artificial expectations.

:spy:

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

I hope it's Ok to add this to the thread. I was ill beginning of April and a few items were posted late. I explained to buyers I had been ill but to no avail it seems. Now it seems May Bank holiday has shot me in the foot and my Delivery defect rating is now at 7%.
Any advice on what to do as I am concerned i will reach the dreaded 9%.
I've already changed my delivery time to 5 days by courier.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

If i stop selling for a few months will this reset the Defect Rating?

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Until an item gets into the recipients hands, ebay hold the seller responsible. That includes when its in the possession of Royal Mail. If they delay the shipment, your defect rate will go up, and you would be held responsible.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

You did notice muzzie offered those pearls in 2015, and not recently...

:comp5:

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

You should effectively stop selling low cost items that you cannot provide trackings for. Going forward, change your dispatch time to 5 days and delivery 3-5 working days. That gives you a window of 10 working days to reach buyer, yet, make sure you dispatch same day or next day which in theory means your buyer will receive the item within 4 working day.

Monitor your DRS or whatever it is called and if any buyer said the item was delivered late, you can contest this with ebay by providing tracking and you will be fine as long as the tracking proves that you dispatched on time. They will reverse the associated late delivery.

Hope I make sense.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Sadly almost all of my sales are for low cost items.
I've changed my delivery times so that item will arrive in five days time of order so I'm hoping that will help. I'll let you all know how I get on!

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Unfortunately, this new changes to ebay does not encourage selling low cost items. Try move on from them if you can or as soon as you get an account into a good standing, filter out the low cost items into a new account. 5 days, 10days delivery will do little to help if you cannot contest that you dispatched the item on time. The only thing ebay would believe is the tracking code.

Some pple want to place order after 5PM and want it delivered next day cause they are traveling to Casablanca for holiday. If you cannot fulfill their request, then you get marked down for late delivery and nothing you can do about it other than to move on from low cost items.

Anyone selling low cost items is on a knife edge. I lost a £48,000 /1800 limit account cause of low cost items.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Thanks for the reply.
I have noticed two other thigns that cause problems when selling low cost items.
1} A small number of them "disappear" after i post them and buyer then gives a late delivery because - of course - the second item has arrived later.
2} The sorting office decides my items have insufficient postage - even though they have! - so the buyer asks for a new one to be sent out. Another late rating.

No-one has answered this question - I am on a three month score system from February to present. If i slow down my sales or even stop selling for a few months will the delivered late rating reset itself?

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Its like not studying and wanting your GDPA to improve.

The way I see it. I think there are two ways your ratings could be calculated.

1. If you make up to 400 sales within 3 months, they your score is based on 3 months report
2. If you do not make up to 400 sales within 3 months, then your score is based on 12 months sales figure.

So, I don't think slowing down sales or leaving the account dormant will help either. Think of it like this.

Your current score is 10 based on 30 sales:

Over next 2 months your score : (30 + 0 + 0) / 3 = 10
In this case, you completely stopped selling in the following 2 months which leaves your score at 10 if not worse off. So, you will remain below standard for 2 consecutive months and you will eventually loose the account

Or over next 2 months you increased your sales, to 5 in following month and 15 the next month which gives you a score of 16.6
(30 + 5 + 15) /3 = 16.6

This is just a simple analogy of the situation which concludes that to improve on your score, you need to sell more goods.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Oh I totally forgot the way they measure deliveries... I've not checked my sellers dashboard for over 6 months. Jesus, should get on it right away.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

Mine is at 7%.
I've had some interesting replies from buyers justifying their late Delivery Rating - many assume it does not effect my account.

One person declined to answer the delivery date question - she left it blank - and I still got a late delivery orange dot!

Sadly - and this crazy - I have had to change my delivery to courier (3-5 working days) and post date to 2 working days giving 7 -10 days before buyer gets their order!
And what really pisses me off is that some of my late delivery ratings are caused by the post office losing my parcels (or stealing them) or claiming insufficient postage on parcel (so the item is returned to me) which is complete bollocks.

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

I switched all my items to tracked in the hope of fixing my 14% late delivery rate!

Christmas really screwed me over on delivery times, especially on exported items. So I don't really understand why ebay brought this in. I really think Christmas should not count in this! Items are pretty much guaranteed to be late in December.

I figured tracking was the only way I could be sure to fix the late delivery rate, all because customers expect same day dispatch and next day delivery. Even though my items say 3 days to dispatch and 2-3 day delivery, I still get people asking why it's not been sent or why they haven't received it, well before it can even be considered late.

I also wondered what happens to those who aren't at home to receive their parcel so go and collect it from the local depot? They can mark it as received late even if delivery attempt was made on time :/

Re: Has Ebay un-consciously shot self in foot with late delivery rate in new defect s
 

I've now had two late delivery date defects removed. I asked the buyer to send a message to me stating they had left the late defect by mistake. i then copy this message and send it to eBay. They then remove the dreaded orange dot.