Royal Mail Lost Item Claims - Drop and Go Card - Thoughts?

[wired]

I used the same drop and go account for two ebay accounts.

When filling in a lost mail form yesterday, I noticed they ask for eBay buisness user ID etc.

As RM and Ebay are in bed together, what are the odds of them sharing information, as my drop and go card is not in the stealth names obviously.

Being weighing up the pros' and cons' , thinking I could put in claims for one account and just let the other take the loss.

Any thoughts y'all?

[GreenBean]

Wtfudge are you talking about?

Why do you think they are bed fellows?

Tinfoil hat might be needed.

[wired]

I suggest not commenting on UK matters when being from abroad.

If you dont understand, then educate oneself or ask respectful questions.

[GreenBean]

Originally Posted by wired

I suggest not commenting on UK matters when being from abroad.

If you dont understand, then educate oneself or ask respectful questions.

Then try making a respectful topic.

What is the basis of your assertion about Royal Mail and ebay being bed fellows?

[JamesNorth101]

Originally Posted by wired

As RM and Ebay are in bed together, what are the odds of them sharing information

What makes you think this? I have not ever seen evidence to suggest that they are really

[wired]

Originally Posted by JamesNorth101

What makes you think this? I have not ever seen evidence to suggest that they are really

Ive seen a fair bit, through conversation, nothing absolete concrete, but enough for me to question the safety of putting in claims for two ebay accounts on one drop and go account. Ebay clearly work with RM especially for their postal label systems, RM need to reduces losses for 'INR's' and eBay like to reduce fraundulent accounts. It only takes two account executives to talk to each other and you have a s***storm.

So you think its entirely safe in your opinion?

[usaamah426]

Yes, it is safe to do it because they are not sharing info in anyway!

[wired]

Originally Posted by usaamah426

Yes, it is safe to do it because they are not sharing info in anyway!

Sorry if i ignore your advice after your recent thread

[JamesNorth101]

How much is the item in question worth?

[wired]

Originally Posted by JamesNorth101

How much is the item in question worth?

On one account , three of them , £100, £60 and £35

on another, 2 x £35....

so its a reasonable sum which would be nice to get back, si I am siding with just trying one account. Im not concerned with the drop and go account not matching the ebay username, its more putting in claims for two ebay accounts under one drop and go.

They dont ask you the ebay related questions on the claims for for nothing

[Haidukken]

I had an item damaged and I provided them with all the information that they requested and haven't had any problems. Not sure why you are afraid?

If you need to take time to actually make a thread about it, come back and reply to it and spend time thinking about then perhaps you just think of it as "cost of doing business" and move on? If its not such a big problem for you, surely you would have made the claim already.

[Haidukken]

Originally Posted by wired

They dont ask you the ebay related questions on the claims for for nothing

Thats kind of obvious that they want SOME info from you. Otherwise I'd be going full ham on my MSpaint skills and I'd be sending them all sorts of claims. They need to have some sort of security aspect about the whole thing- They just probably need to see if the actual transaction excists in the system.
I doubt they have enough resources so that they could literally check every name and number between the systems.

[wired]

I think you miss the point. They have always wanted the auction listing, but have never asked if your account is registered as a business and asked to provide the username of said business account.

I had a chat with a RM account executive today, thanks to a friend of a friend of a friend etc, and the rumours I had have been somewhat substantiated by this lass, not entirely, it isnt as if there is a direct line to ebay once its noticed that two accounts run the same drop and go account, but there is 'something'. so I will be leaving this one alone.

'If you need to take time to actually make a thread about it, come back and reply to it and spend time thinking about then perhaps you just think of it as "cost of doing business" and move on? If its not such a big problem for you, surely you would have made the claim already'

Irrelevant statement btw. Knowing the best outcome would allow to retrieve costs, so its good to know opinions and facts, otherwise one could be washing hundreds down the drain without having to - if thats your cost of doing business, then nice business model

[taerese]

@wired, I understand your concern. I frank my smaller parcels that are no more than £2.50 in postage fee and that are not up £15 in value.

As a rule of thumb if I cannot afford the loss of an item then I dont send it through royalmail. Based on the cost of each items you mentioned above, I would have sent them via hermes.

[wired]

Using Hermes is a sure fire way to failure

I gave up using them with there poor service long ago, thankfully otherwise my accounts would of vanished. RM is far more reliable, but yes there is now this issue with Drop and Go, so I am begininng to use UPS especially for higher value overseas.

[oompaloompa]

with RM I have virtually no problems, they deliver almost 100% of my things intact.

With RM, small price products I do not bother claiming.

with RM I probably send out 100 things pm which cost me over £10-30 to buy. I send just regular post and once a month I go in with an individual parcel and get an individual RM over the counter receipt, which I could use to claim with if needed. I probably claim a handful a year off RM, not even once a month, so some of those individual receipts get thrown away. This is not typed proof of postage, just a receipt for a small parcel. This works for me, I do not mention ebay, I just send pic of broken item or lost details, plus an individual invoice requested from my supplier for x1 product of what I paid. Their claims system has really improved recently and they are quicker off the mark, I do not think they routinely write to receivers anymore either, because I asked some buyers if they got a letter and they didn't.

with hermes on the other hand, their delivery is pretty good, but they are less careful with your stuff and break more. They are nasty about claims, practically everything is excluded and they draw it out more. Again if I make a claim, I do not mention ebay, just give them the invoice receipt and they have all the rest on their system....

I think my way works if you are only doing occasional claims.

[luverlyjuberly]

I've posted 4 items this month that Royal Mail claims had insufficient postage on, they have then charged the receiver £1.50 or £3.00. have you had this problem Oompaloompa?

Thi has happened even when I visited the PO and got a POP.

[oompaloompa]

not had that problem, so you are saying they were correctly labelled/stamped? were they borderline measurements/weights? youll have to get to the cause of that, worrying...

[oompaloompa]

OP re RM being in bed with ebay....can I ask, why would RM care anyway? are the T&C of drop and go that you can only use it for 1 eb acc?

[luverlyjuberly]

Originally Posted by oompaloompa

not had that problem, so you are saying they were correctly labelled/stamped? were they borderline measurements/weights? youll have to get to the cause of that, worrying...

Three Large Letters had correct postage paid on them and are small enough & thin enough to post as a large letter. They are also well below 100g so only cost 74p to post. I have been posting these items for a year with no problem - until mid November. I suspect and blame Post Office laziness.

This week a small parcel was taken to the post office and a postage label stuck on - I can only assume the label has come off (the buyer will be letting me know on Monday when he picks it up and pays £3.00).
I find it rather arrogant of the Post Office to assume it is my fault and i have put in a claim and a complaint for three of my items.
Annoyingly one item was not picked up by the buyer -possibly because of the charge - and I was given a negative feedback. Fortunately the other three buyers were very helpful and understanding but i have had to refund partial payments.

[oompaloompa]

I only had x1 where label fell off I think but I got a neg for it, I expect some people do not even let you know and just collect and pay charge.

yes, get evidence from the buyer re weight and dimensions, maybe an email or letter from them..then write to the CEO and make a fuss, tell them that this affects your selling reputation and possibly feedback and any further mis-weighed items you will charge them for plus your time costs....this ought to get you an apology and possibly a cheque, but will it stop slap-dash employees, doubt it....

[wired]

Well thats a classic thread hijack