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What is the ideal number of 'keeping customer informed' messages ideal
 

Per transaction what is the ideal number of messages: for me

1. at point of sale ....thank you for buying......

2. at despatch....your item has been despatched

3. Post delivery...Hope you liked your purchase...request feedback...come back soon



is this too much/not enough
does it work
does it help to avoid negative fb
can some buyers be put off

:sly:

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

That looks pretty good to me.

You could sweeten it up by including a personal small thank you letter in the actual shipment. Maybe give them a google voice # to be able to text you 24/7 if there are any issues. They will most likely contact you before going through Amazon if they're given the opportunity =)

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

I couldn't think of a worse idea to be honest.

When you mark the item as dispatched they get an automated message, that is enough Imo.

Anything else is just asking for trouble.

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

I don't request feedback - asking for trouble. remember NO feedback equals a positive, a successful sale.

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

Ebay sends customers automated messages when the order is placed and when the order has been marked dispatched. Not really sure why you would want to send more than that.

I recently purchased a second hand cheap phone on ebay for one of my stealth accounts as the previous one broke. Within 24 hours of purchasing, the seller had put me on a mailing list for 2nd hand phones without my permission. I now get 3 spam emails a day from this seller. I asked politely via ebay messages to be removed from their mailing list but the request was ignored. The seller has since been given a negative.

Maybe not totally related to your enquiry but my point is, if you bombard customers with emails and messages, it can sometimes backfire. ;)

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

I like this text idea, needs testing:thumb:

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

I think you can edit the automated messages - if that's of any help to anyone.

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

Agreed

ebay sends 'automated' impersonal messages to registered email inbox,

The messages i am considering go to the ebay messaging account.

In my experience i have noticed when i send these 'soft' messages i dont necessarily get glowing feedback, however if there is a problem i get a message first first to resolve rather than buyers immediately going to the formal route, bottom line is what are other people experiencing, because actual experience/dats is valuable.

I also agree that about overkill, perhaps just one message at despatch?:humble:

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

Holly crap-balls I hate being put on a spam list! I've been put on several and all were phone sellers! I don't know why these sellers assume I want to get daily emails but it bugs the hell out of me.

Completely agree, I usually reserve any personal messages if someone is having an issue.....then I roll out the red carpet.

I use to send out "soft" messages but didn't ever see a big difference in positive feedbacks.

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

I'm constantly unsubscribing to every email , I have every email I use for stealth accounts all in my iPad mail, so I feel everyday I'm deleting at least 100 junk emails.

And when u unsubscribe and go back on the site, whatever site that is , they all start coming in again.

So, eBay sends automated messages and updates to each customer , no need to add on to that, it definitely becomes very annoying and will upset some buyers.

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

makes sense

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

0 would be the ideal number for me personally

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

I don't send any extra messages other than the automated ebay and paypal messages. I dont think anything else is needed.

Re: What is the ideal number of 'keeping customer informed' messages ideal
 

Usually its just the chinese sellers that send those annoying follow up messages. Whenever they do, i never leave feedback because i feel like there too needy.