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Item not received but have tracking number
 

New year new me and all that crap...

I got so fed up with ebays stance on scammers with the 'no tracking, auto refund' jazz that anything over large letter I no longer send through royal mail but Hermes. Its 9p more but worth it for the tracking number.

Now my number of ebay claims has plummeted which is great but I need advice on how to tackle my first item not received case.

I have tracking and it says in transit. I want to resolve with customer but wondered what happens if they escalate. How would ebay view it normally if I have tracking info like this showing it sent it out the day of sale? Its £13 so not a bank breaker but it would be much better to stand strong obviously.

Re: Item not received but have tracking number
 

How long ago did you send it?

If more than say 7 days you should contact hermes and see if they can locate it.

If it's lost you should refund your customer then make a compensation claim with hermes.

Re: Item not received but have tracking number
 

How long ago was the expected delivery date?

Re: Item not received but have tracking number
 

Expected delivery date was no later than yesterday. He said he's prepared to wait another day.

Probably not worth the ball ache, just refund and speak to Hermes you think?

Re: Item not received but have tracking number
 

I would talk to myhermes today to see what they have to say

If it does not look like its going to arrive today or tomorrow just refund them and tell them to keep the item when it does arrive

Re: Item not received but have tracking number
 

if its p2g then you wont get any money back unless you covered it (think you need to pay 10% of your parcels worth)

Hopefully it doesnt come down to a claim though.

Re: Item not received but have tracking number
 

YEs it is with parcel 2 go. As you probably realise its not worth paying the c over amount so it looks like I will just have to take this one on the chin.

But it does still leave the question how ebay would view it on an uninsured but tracked item? I mean, im not at fault either and its still classed as in transit right?

Re: Item not received but have tracking number
 

Long distance selling regs dictate that it is the responsibility of the seller to get the item to the buyer so they will back the buyer in my opinion, paypal usually do.

Re: Item not received but have tracking number
 

They will favour the buyer, if its over a certain perioid of time even ebay will use common sense and realise the parcel is lost.

This was my biggest problem with p2g and why i stopped using them, constantly "losing" (i think stealing or breaking) my parcels and i never did insure them so went back to RM, who insure you even for a £2.80 2nd class package.

Re: Item not received but have tracking number
 

But as of february, tracking is key also surely?

Re: Item not received but have tracking number
 

To win a case, item must be delivered.

Re: Item not received but have tracking number
 

Its not enough to show you have posted, it must be delivered, it is the sellers responsibility,

Re: Item not received but have tracking number
 

Ive never had a myhermes one go over 5 working days, so it is unusual

also another issue is delivered on tracking may not mean signature - so buyer could quibble or genuinely not have gotten it.

I hate this safe place thing ...sheds, porches - for expensive item need to opt for signature.

do you find you get compensated for safe place stuff from courier? or do they say they delivered it, so please shove off?