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Detailed Seller Ratings- What is that about?!
 

Hi everyone!

I have just been informed by some people on the eBay 'Answer Centre' forum on the ebay site that I will probably get suspended as my Detail Seller Ratings are apparently poor, however when I look into my account it says that I have nearly 5 stars for most of these ratings. I dont know where they are getting this information. I have over 96% positive feedback and to be honest until now I didnt really take any notice of Detailed Seller Ratings.

Most of the time when I complete feedback I ignore the Detailed Seller ratings for other sellers who I buy things off, and I guess that most other people do the same when they buy off me or other sellers. So why would they be saying I should get suspended?? Also I have had someone else who says he has got slightly better Detailed Seller Ratings than me telling me he has already been suspended and he cant understand why I am still allowed to sell when he isnt?!?!

I cant believe it, I have really done my best as far as sending peoples items immediately, and I havent ripped anyone off ever so why would they be saying this stuff??? Also I am constantly getting these 21 day holds put on my payments in Paypal, despite my good behaviour and attention to customer service. Its like you cant do right for doing wrong on eBay now, its bloody ridiculous!

Does anyone understand about this stuff, when i heard it I was ready to chuck the towel in, but selling on eBay is my major sales outlet. I occasionally sell bits and pieces at antiques fairs / second hand markets and car boot sales, and occasionally I sell the odd thing via the classified papers, but I couldnt make a living from doing it so if I lose eBay I will have to either sign on the dole or get one of the crappy jobs that employment agencies are offering for no money an hour!

Please can someone try and explain what is going on to me as I am at the end of my tether!!

Cheers!

Johnny

What are you DSR Percentages?
How many negatives do you have? How many this month?
How many Positives/Negatives for SELLING?

What's actually on your dashboard?
Negatives? number this month
Feedback including negatives.
Johhny, you got to look at the DSR like it's your little black book. :

good job repeating what i typed ^

Hi Greenbean

This is what its saying on my dashboard although I cant make any sense of it, can you help decipher it for me? Sorry its a bit jumbled up.

ta!

Johnny




Evaluation period: Aug 01, 2010 - Jul 31, 2011Performance criteria for:Performance criteria for
Criteria Requirements Your performance
Do not exceed the maximum limits of both percentage and countHelp on performance criteria
Low detailed seller ratings* Maximum % Maximum count Your % Your count
Item as described 1.00% 3 3.70% 2 Qualified
Communication 2.00% 3 5.56% 3 Qualified
Dispatch time 2.00% 3 11.11% 6 Not qualified
Postage and packaging charges 2.00% 3 1.85% 1 Qualified
*Low detailed seller ratings of 1 and 2 stars.

Buyer protection cases Maximum % Maximum count Your % Your count
Opened cases
[See definition]
1.00% 3 0.00% 0
[See cases]
Qualified
Closed cases without seller resolution
[See definition]
0.30% 2 0.00% 0
[See cases]
Qualified

Your DSR's are hideous.

I think you can wave goodbye to that account.

10% of your buyers have marked you a 1 or a 2 for dispatch time.

Even if you get a new account, you need to make improvements with regards to how quickly your sending items out. Are you using 1st class post too?

hey dude

dsr`s are probably more important than feedback these days

you need to concentrate on keeping them as high as possible

as soon as your star`d ratings start to drop below 4.6
and you receive more low 1`s & 2`s ratings than eb allows in a certain period then you will struggle to keep the account

you need to get items out within 2 days at the latest & send 1st class always!

give a detailed description and explain the postage fees,why it costs £4.50 etc

make sure you pack the item well,and use decent packing material,simple little things go a long way :thumb:

and always reply to questions,communication is really important

good luck

johnnyleeds - I have to ask - how have you lasted so long?

Nasty comments make me want to kick eBay into touch. If I wanted snidy comments like that I would contact eBay or Paypal customer services or the sp-called eBay community.

With regards to the time it takes to send items and how much I charge for postage, well I send items out usually on the Monday if the auction ended on Sunday, and yes I send 1st class, I have noticed in a lot of cases that i offer better value postage than a lot of people do, plus I always use quality packaging - jiffy envelopes / bubble wrap / brown paper and fragile stickers and assorted cardboard boxes.

As I mentioned in my previous posts I have done nothing wrong yet I am been told I am a bad seller which is total rubbish!!! I have NEVER completed the detailed seller stars when completing feedback for other people as I didnt realise it was something you had to do, its just another piece of ****e that ebay have invented to make it even harder to make any money from this. I used to work as an IT technician and I think I am going to start looking for another IT job as ebay is just becoming a website for people to resell inkjet cartridges and other brand new rubbish, for people like myself who are selling genuine collectables its becoming not even worth it when you hard work is not just unrewarded - but actually spat on by the people you are working to make money for and the people who I am providing a source of collectables for. Well I hope in future they can buy their ⊗⊗⊗⊗ collectables from Argos / Primark etc as anyone with any real integrity in the collecting world will hopefully **** ebay off!

regards

Johnny

Nicely said Johnny - so why do you think you got all these low DSRs when other people didn't? What caused it in your opinion?

:pop2:

Woah! - Amazing that you're still going.

I've been on eBay for 3 months now, and my DSR's are 5.0 on all categories.
I do it by shipping on the same day or no later than the next day, staying in contact with all my buyers and sending everything with a tracking number of some sort I-E not always with Royal Mail - I have 5 packages being collected on Monday with My-Hermes.

I do agree that with all the fees from eBay/PayPal and then postage and not just paying for it to arrive, paper, ink, envelopes etc it makes it very hard to make a profit from selling on eBay.

I've noticed that eBid is getting popular, right now I'm not a member but I have looked at the site.

Yeah, I am gonna start a new stealth account and just use this account for bidding up items that arent selling for as much as I would like things to sell for. Like i said I havetn put a foot wrong apart from running into a couple of idiots, which seems to be getting more prevelant now, . I really have had enough of this crap!

yeah there are some sad people who wont play fair but this is what you got to deal with

if you are suspicious about a buyer who has left low dsr`s,report it to eb

probably wont help but you never know

i mean if you do everything to perfection,you should not be getting these lows,i would be reporting it

FFS: some of you are BEYOND being self-righteous.:attention:

The OP asked for HELP.

Holier than thou attitudes can be CANNED.

Not even remotely funny OR acceptable. :fight:

i agree GB
:pop2:

Your DSR's are bad but if they havent suspended you then keep going.

Go to your Seller dashboard where it explains DSR's in detail and take a look at when you got them, how you got them,etc. learn from it and take the steps in EACH category to correct it. Ebay give you I think a 3 month period to bring them up after you get warned about it. If you havent gotten the warning yet then great.

You have to keep track of DSR's near daily. You are allowed so many 1's and 2's depending on your volume. You want to avoid exceed that at all costs.

It isnt hard to keep those high. Your shipping time is bad so there must be something to it. Regardless of what it was you need to improve it Now.

Raise the price up and ship for free. If your answer to that is people are selling them cheaper then you need to find another place to get your items cheaper.

Each category has easy ways to improve this but you have to implemnt them to a T in order for it to work.

Getting a new account will do nothing until you learn how to get these DSR's up. Otherwise you will be in the same boat. Good luck.

Well I am going to have a go at improving my DSR's before I get suspended, but to be honest I dont understand what I have done wrong anyway, the only problem I had was I mized up two parcels and each person received the wrong item, but I arranged payment for each person to post the items on to each other which they did and they said they were happy that it had been sorted out.

What I dont understand is the majority of people are leaving very positive feedback saying what a great seller I am and how quickly they received their items,yet my DSR's dont reflect this....?!?!?! What on earth is this suposed to mean? And my average report seems to be pretty good with most my ratings been over 3 apart from the time taken to post items for some reason that I cant understand. I mean I posted an item to a guy in Australia where I posted the item on Friday afternoon - he received it on Monday morning! How much quicker could I be sending things? !

I dont know if its because I am not a high volume seller, I mean in 6 months I have only sold about 60 items as I am just doing it at the moment to make a bit of extra money, although once I have saved up enough to buy a car / van and buy insurance I am hoping to step things up a bit so maybe that will help change my DSR's when I am shifting more volume over a shorter time....

Anyway thanks to everyone for their constructive advice, I am extremely grateful as this is what this forum should be about, I noticed that someone has edited out some of the less than helpful comments that were made by certain members of this forum. So thanks again.

kindest regards

Johnny

It's like the cliche about everyone that's in prison say's their innocent. Everyone that get's suspended is always innocent too, and blames the system never themselves.

Usually self-reflection is what's needed and not denial. It sounds like you have made progress already and have started the process. These two quotes from you do show a great change in attitude.



"I cant believe it, I have really done my best as far as sending peoples items immediately, and I havent ripped anyone off ever so why would they be saying this stuff??? "

" the only problem I had was I mized up two parcels and each person received the wrong item,"

JohnnyLeeds you say you didn't care to leave DSR's for other sellers and now you're mad that ebay is warning you?? HA THE IRONY TALK ABOUT KARMA I think it' justified to say you're getting a plate full of what you usually dish out man. You need to get it together.(leave DSR's)

Expiredpeanutbutter, if you properly read what people have written in their post then maybe you wouldnt make such self righteous statements, I never said I didnt 'care' to leave DSR's for other sellers, what I said was I didnt even realise it was something you had to do, at no point have ebay ever said to me - or anyone else for that matter that it was compulsory, I mean half the people I sell to dont even bother with feedback for that matter, I have sold over 90 items yet my feedback is under 50 including 2 negatives and 1 neutral.

Also as I have already said, what is it with all you people leaping to defend ebays every stupid policy, as far as I am concerned this DSR is a load of bollocks and its only been around for a short while, people should be campaigning to have this crap stopped as its just another ridiculous way of stopping people selling on ebay, plus it is another task that makes selling on ebay even more fiddly than it ever has been. I pine for the days of the late 1990's early 2000's when selling on ebay was simple and positive feedback was positive feedback and you didnt have to have any of this crap, plus paypal was just an option! god i used to get people to transfer the money directly into my bank account, they would pay me the next day and I would have the money straight away without furthur fees for receiving my own money!!!

but I am sure some of the ebay brown nosers that have taken up residence on this EBAY SUSPENSION FORUM will be all to ready to say how great ebay is now! Remember what this forum is about? Why are you here if you think ebay is so great?

We definitely are not ebay brown nosers, we just know how to sell with their system. Its their rules, we have all vented the same as you have.

Its no different than any other business that has rules, You have to follow them or you are gone.

With only 50 feedbacks, 2 negs, 1 neutral and those DSR's you should really really do some research on how to improve that. Whats that like 1 out of every 17 sales ends in an unhappy customer?? With your shipping DSR you had 6 low numbers, That means you had approx 1 out of every 9 poeple unhappy with shipping time. That is baaaad. In 13yrs of selling on ebay I have had probably 5 negs total. Thats over 10-15 accounts with over 2k average feedbacks on each. I have seen many people with NO NEgs with much more feedback.

That is how you MUST do it nowadays to keep selling.

Your thought process is still back in the old ebay days where it was different. It was much better for us back then but its a different company now. We all wish it was like back then.

We all have to change everything about how we sell. I do nothing the same as I did 10yrs ago. NOTHING.

Okay, maybe I still use sticky labels. Thats it though. lol..

dont worry about it mate

just concentrate on your goals

it does sound like you have had a few rogue buyers neg`in you and leaving terrible ratings

maybe you need to improve your dispatch time as you had quite a few low ratings in that dept

good luck

You are getting angry with the wrong people and it is funny how you keep unknowingly answering your own questions. An example of that is I never leave DSRs, then later you say you did not understand it was something you had to do. Then go on about the lack of info from ebay for you and others of their importance.

Like I say you answered your own question but you seem to have missed all the changes, the boycotts, and all the struggles people have gone through to understand the mess that is now ebay, even more so for those like you that sell unique goods.

First thing to learn is -- The ebay system is no longer designed for you and the stuff you sell, and if you use auctions, for the way you sell.

Second thing is -- Only the big companies benefit from DSRs. The small to medium seller is always going to struggle, because as you say most buyers do not use feedback and only a small percentage of those use the star system. Most if they have a complaint. So all those complaints look a lot greater than they are.

Third and last thing and you have so much more to learn but....

You need to stop using that account now, at least for a year, or until that neg feedback is no longer a hit and your DSRs clean themselves.

You should be aiming for at least five accounts if you know how to work the system ten accounts if you use auctions and/or if you sell unique goods.

Basically the more the better, as you improve you can use multiple accounts on one paypal but by what you have said, you have a lot to learn before that.

Final point... there are a few on here will take a dig at new users stupidity, ignore it as we were all stupid to start with and generally there is some wisdom in their digs.

This place should have as its mantra "You are no longer the victim , as you are here to take control."

Good Luck

Cool the account on the big sales - sell low end stuff to boost your DSRs and HOPE your account will last long enough to get the ratings up - in the meantime, build stealth accounts and away you go.

Yup, the old account is just an anchor really. It might have sentimental value and be a reminder of days past, that the OP pines for.

Once you get past that it's a account with 96% FB and horrible DSR's. The DSR's will fix themselves after a year, but the NFB isn't going to become invisible.

NFB is still visible but it does not hurt your account standing after a year and the DSRs only run on six month cycles the last I checked.

If you have hits on your account from buyer complaints, I think they last a year.

But the point for this seller is his account is not selling enough to survive on its own and he needs to be able to rotate accounts if he wants to stay on ebay.

It is a pain but in a year or two you will have ten accounts that are maturing nicely.

Well thanks for the advice everyone, I still dont understand the meaning of the numbers on my seller dashboard with regards to the DSR's. Also I am not a new seller, I have been using eBay under various guises since the late 1990s too but I have never really committed to selling on eBay to make a living full-time.

I am now looking into doing this so I am going to get busy setting up some more accounts, but I find that its confusing keeping up with the amount of information I have to deal with just for this account! I do keep an Excel data sheet where I save details of everything from passwords to virtual credit card numbers etc, but I would be really paranoid that if I start opening multiple accounts I could end up ruining my active account.

I have only had this current 'stealth' account for a matter of about 6 months so it doesnt have any sentimental attachment for me, but it does work and I wouldnt want to end up with no account and no way of selling my wares other than at the car boot sale where I bought most of them, and I would be having to sell items I paid 50 pence for, that would sell on eBay for £5 for 50 pence or less at the car boot sale.

But seriously I havent really noticed that having 96.6% positive feedback and 1-2 negative comments has really affected the prices my items sell for. I know something like that wouldnt deter me from buying from an ebay seller, but maybe thats just me. I feel that I get better prices than average for my items due to the way I present my items with several full size photos that I host on my own webspace so I dont have to pay 50 pence per image, and I also write a bit more in my description than most people do and I am often surprised that out of similar items that have sold in the last 30 day period I usually have a record high price...

Ho-hum it looks like I am going to have to resort to reselling mobile phone covers and ipod chargers if I want to make any real money as selling antiques and collectables is too unpredictable and fraught with problems relating to buyers not likeing the condition or the colour of the bubblewrap I used etc.

Cheers folks and happy trading!

Johnny

Until you figure out the DSR's in detail selling those things are going to be worse for you. Figure out what you are doing wrong first. Then go on with plans. Until you get into the new mindset of how you have to sell now you are going to be wasting your time.

Yeah, I know where I am going wrong, I am trying to operate like a normal person on a website that is run by and used by knob jockeys of the highest order! I am just gonna keep selling until they ban me,

Not sure what part of the DSRs you are stuck on?

The DSRs are actually quite simple but do have the complex side if you want to try to work out the ratios.

The way they work is if a buyer leaves you any one's or two's for any of those stars then it is a strike on your accounts DSRs.
The complicated part is down to the fact that how many you can have to cause you problems is dependent on how much you sell. So a small seller like yourself who sells only sixty a month will only be allowed a few where a big seller is allowed one hell of a lot.

Sorry can't be more specific, as the amount you are allowed to get before problems start keeps changing, so ebay get the desired effect.

They only last for six month but that is a double edged sword as the good ones drop off the end as well as the bad ones, which is why a lot of sellers will say start selling easy ship low cost items to clean it rather than to move to a new account, as if for some reason you hit a bad patch like a postal strike or illness then the good DSRs up to that point will drop off and leave only the bad and as it is based on percentages then you could look like a real bad seller.

Ebay assess them every three month so if you did have that bad hit period then you would have time in most cases. But for most people the bad DSRs are spread out so simply moving on to the new account will save the account.

And buyers do not really check feedback so I suppose ebay have decided to do it for them, or that is what they will claim.

And if you think this one is bad, when they first introduced the DSRs they were a lot worse, as anything under five was bad for your account but that was causing problems for big sellers so they changed it to the one we have now.

I am a victim of eBays latest attempt to alienate its sellers, the quip I made was a joke,.

The point I have been trying to make all along that has got a bit forgotten about in the length of this thread is that I have poor DSR's despite that fact I certainly havent 'scammed' or ripped off anyone, far from it, I always post things out on time and charge cheaper postage than most other people do, god I see people putting like £5 postage on a flash drive keyring thing that could be posted for not much more than a first class stamp yet they have all positive feedbacks!

What I am trying to say is with ebay its got so that you cant do right for doing wrong nowadays. And on the other hand when I did buy something on ebay - one of those multi-function inkjet printer / copier / fax / scanners it turned up with a blatent fault even though it was sold as full working order, the seller tried bulls**ting me that Royal Mail must have 'left the parcel in the sun'!!! So when I demanded that he refund my money both for the item, and the cost of returning it - cost me nearly a tenner, otherwise I would have no choice but to leave negative feedback, he reported me to ebay saying that I had blackmailed him with negative feedback and they believed him!

See what I mean, you cant win either way, and last week I sold 33 DVD movies that sold for £7.95, most were only a couple of years old, and in their original cases, well the guy who bought them had really got a bargain, I think he is someone who sells DVDs himself as I noticed in his feedback he had bought a lot of job lots of DVDs, now in my auction description I said that the delivery time would be 6 working days as it was a large package that I arranged a courier delivery for as I charged £4.95 postage, Royal Mail / Parcelfarce were going to charge me over £8 for this, so I used this Collect+ company who did it for £4.99, however I sent the parcel and it turns out that its now 1 day over the 6 WORKING DAYS that I said delivery would take, it should be there either today or tomorrow at the latest.

Anyway earlier on this afternoon I receive an email from eBay stating that the buyer of my bargain DVD job lot has only gone and opened a case stating 'Item not delivered' or something, even though its only a day overdue, and I emailed him only day before yesterday to let him know his parcel ought to be reaching him the next day - on time!! Yet he has INSTANTLY gone and contacted ebay to report me as not supplying the item he bought!!! WHAT A JOKE !!! And that is the kind of crap that will mean I get suspended again, or banned even, you can bet your life by this time tomorrow the guy will probably have received his DVDs and left me NEGATIVE feedback!!

Who are this idiots that get a great deal, and just cos it arrives a day later than expected they start spitting the dummy out, and instead of communicating with me, they go straight to ebays crying and telling tales of drunkeness and cruelty!!!! I would never do this to another ebay seller who I was buying something from, I mean yeah, if it was over a week late I might send the seller a message asking what was going on and where my item was, but I wouldnt go straight to eBay howling for their blood!!! FFS!!! I am going grey from the bleeding stress all this petty bollocks is causing me!!!

regards

Johnny

6 working days for a parcel,where was you posting it to,japan???

WAY TOO LONG

doesent matter if you state that it will be six days or not

buyers are impatient

if you are going to succeed on eb you are going to have to get items out the next day

honestly mate,if that was me,i would of booked the parcel to be collected next day and it would of been delivered the next day or day after

it is down to you to provide a sterling service where the buyer thinks "you know...this buyer has tried his best to get this to me asap and i perfect condition

it does seem like the low dispatch dsr`s may be justified TBH

well thanks for the input Mr GTB, but this is just another example of hypocrisy on ebays part, first of all we can get bad DSR's over how much we charge for postage and packaging, well, I opted to offer postage and packaging of £4.95 for this parcel which was nearly half the price that royal mail standard parcels or first class delivery was going to cost, yes this would have been slightly quicker, but then I could have got bad DSR mark for 'overcharging' on delivery. So I opted to use this Collect+ courier firm who charged me £4.99 but their deliveries take anything from 3-5 WORKING DAYS, so I could hardly say to the buyer that delivery would be any time less than that otherwise I would be creating a problem for myself there. Anyway I regularly buy items, much smaller than this where the sellers say 4-5 working days, for some poxy PS2 control pad! So what can I do? Its a catch 22 situation, you are damned if you do one thing, and damned if you dont etc. I couldnt arrange to have the parcel collected the next day as the next day was a saturday when there werent any collections. Its just incredible how petty people are getting on ebay, and I know for a fact that there are people who use ebay more as a way to sniff out and create conflict between themselves and the seller / buyer over the most ridiculous things, these are pathetic characters whos everyday lives are so meaningless that getting into a dispute over some trivial matter on ebay becomes the highlight of their life! and I am not exaggerating, most of the people who use this forum will have fallen foul of these cretins which is why we have ended up in here having to dodge ebays legitimate means of trading by assuming pseudonyms and becoming experts in committing fraud and jumping through loopholes in ebay / paypals system to get a stealth account or ten. Why are people who are replying to my thread even sympatising with these morons who cause all the problems?! I think the vast majority of people who buy on ebay are sound and are perfectly happy with their purchases judging by the positive feedback comments they leave and the email communication I receive, but its the minority of arse bandits who screw it up for everyone and it really irks me - as you have probably guessed by now!

cheers!

Johnny

That is odd, this is showing a page two but there isn't one.

Now you have that buyer complaint you have to open a new account, as that added to your DSRs and your bad FB means it is only a matter of time.

Hey now there is a page two

This thread is getting somewhat comical to keep an eye on now. lol Anyone else check to see the new rants each day???

I just try and ignore them and try pick out the problems to answer.

Life is too short to argue with strangers.

Ha ha.... its the UK section.... we do love a good rant us in the UK :)

we all like a from time to time:rant:

we should make this the official rant thread

make it a sticky and if anyone needs to get something of their chest,you post it here:pop2:

only jokin of course:)

Yes, of course this is all a bit tongue in cheek of course, please take everything I say with a liberal dose of salt - its not really my intention to offend anyone, I am here for the valuable advice that people exchange on here and I am enormously grateful for the help and advice people have offered me.

The case regarding the dvds that my buyer opened yesterday has now been closed and the buyer has left me very positive feedback and sent me an email to say thanks so I am hoping this wont be too much of a black mark against my account, I am also in the process of setting up some new accounts as I am 'sailing a bit close to the wind' operating with just this one account, and if I do get suspended out of the blue then I dont want to be having to spend days waiting for bank accounts to be set up / paypal verify my accounts etc before I can start selling again. Anyway keep the comments coming, like the previous posters have said this post is turning into quite an epic odessey!

Johnny

In reading through all your post, it's a bit hard to figure out what is tounge in check and what isn't.

I think the point has been explained to death about the problems with your selling methods.

What I think you are correct about and is a big issue for you and others, is the items you are selling are a big hassle to sell on E-Bay. Even if you did everything perfect on your end, you will still have problems with what you are selling.

So if you want to continue selling the same items you are selling, E-Bay is the wrong venue. If you want to continue to sell on E-Bay,you will need to find different items to sell and change you selling practices too. Other than that, everything is great.