I went to an Office of Fair Trading talk a while back and know you can report unfair practices via their website.
Whether my report changes things is not really the issue, if I report their practices and others do the same, the OFT will act (they are duty to bound) if they persistently keep getting reports.
Just like Saville, the more reports they get the more likely something will come of it in the end.
In my case, they alleged that I had a high percentage of disputes (all genuine for misreprentation or refunds in line with my statutory rights). By limiting consumer rights they are obtaining an unfair advantage over other competitors and under EU competition law such practices are illegal.
Last edited by hudson; 12-08-2012 at 11:18 AM.
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