Forum

Customer Support - 'Support' isn't a very good description!
 

MissMarple
Hello, xxx. Welcome to eBay Live Help. My name is MissMarple. Please give me a moment to read what you have discussed with the previous representative.

Mr Whippy IceCream
Hi Penny, okay thank you

MissMarple
I completely understand how upsetting it is as you received a notification from eBay concerning the status of your account. Let me go ahead and look into this for you.

MissMarple
Thank you for waiting,.

MissMarple
I've reviewed your account and can confirm that we've indefinitely removed your ability to sell.

MissMarple
This decision was based on evidence from our records. We are not comfortable with your selling practices or business model and we do not feel that they are conductive to a positive trading environment. Although you cannot sell on the site, you are still able to use the account for buying activity.

MrWhippyIceCream
Do you have any ideas why? I don't really understand what I've done wrong

MissMarple
It's our policy never to share exactly what gave us reason to indefinitely restrict an account as this could tell a fraudulent member how to avoid restriction in the future.

MrWhippyIceCream
My account is in good standing, my items are dispatched same day and have only ever received one negative feedback nearly a year ago. Everything is verified (Bank, PayPal etc.) There is nothing fraudulent on my ebay. I know that this isn't your fault and your only trying to help

MissMarple
While we understand that you may not agree with our decision to indefinitely restricted on your account, please understand that this decision is final and will not be reversed.

MrWhippyIceCream
Ok, well thank you for you help, just wish I knew why it had been restricted.



:confused::confused:

Welcome to the world of ebay restrictions. Get the guide, read though it and get back on stronger :)

Sorry to hear about your misfortune.

All is not lost and you have come to the right place.

Make sure you pick up the stealth guide and use it along with the forum to help you get back going.

Good Luck

You got about the most you will ever get out of ebay. Best to just move on and fight back by going stealth. Best of luck,

@OP, might want to edit out your eBay username.

As for the status of the account, prob best to let it go - so much easier to learn stealth and make 5 accounts and rotate sales.

You can always use it for buying if the address is valid - maybe retry an appeal in 6 months or so - worth an option but not worth pushing further now.

:eek: I edited your personal info.

That's a typical response.

I would never expect them to do any better.

Have a look at your sellers dashboard. Check your DSRs and look at paypal. You may find clues. Not a given.

Time for stealth to beat ebay.

:typing:

Yeah I'll try again in a few months I guess, already got some stealth accounts up and running (thanks to you guys), just thought I'd share the idiotic responce I got from the customer support!

i'm in the same situation I rang to get my account restrictions lifted to no avail, they are useless, i don't even know why they have any so called customer support.. you would get more response from a tailor shop dummy !