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  #1  
Old 01-06-2022
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Lightbulb Funds on Hold for 14 days and now is 30 days

Initially, my funds are on hold for 14 days on all transactions even if I provide a tracking number.

Then 2 months later, it holds for 7 days and is released in 24 hours if tracking shows delivered.

I have now got 36 feedbacks and have been selling for more than 90 days. Therefore I contacted ebay yesterday. After speaking with ebay CS for more than an hour (transferred 4 times), they told me the following and I found the payment hold now is changed to 30 days

UTC Gener Jay
I can see here that the account is held for a review. This will be done within 30 days. If you back office team needs more time, it could be extended.

UTC Gener Jay
I will be sending and off line demand to our account specialist to re evaluate this claim for you. Please expect them to get in touch with you via email within 72 hours.

Help! Help!
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  #2  
Old 01-06-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

How is anyone supposed to help with this...? what is you expect from forum members exactly...?
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  #3  
Old 01-06-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

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Originally Posted by slokor View Post
How is anyone supposed to help with this...? what is you expect from forum members exactly...?
What would cause this problem?
Something could be wrong.
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  #4  
Old 01-07-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

OP, UTC Gener Jay seems to indicate that it's all on their end now
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Old 01-08-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by heidoncs View Post
What would cause this problem?
Something could be wrong.
what sort of bank account you are using in the MP?
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  #6  
Old 01-09-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

the Ebay reps are just using canned response.
They cant manually overide the bots,so you just have to wait.
What did you sell?
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Old 01-09-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by pisports View Post
what sort of bank account you are using in the MP?
Good to clarify OP
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  #8  
Old 01-09-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by heidoncs View Post
Initially, my funds are on hold for 14 days on all transactions even if I provide a tracking number.

Then 2 months later, it holds for 7 days and is released in 24 hours if tracking shows delivered.

I have now got 36 feedbacks and have been selling for more than 90 days. Therefore I contacted ebay yesterday. After speaking with ebay CS for more than an hour (transferred 4 times), they told me the following and I found the payment hold now is changed to 30 days

UTC Gener Jay
I can see here that the account is held for a review. This will be done within 30 days. If you back office team needs more time, it could be extended.

UTC Gener Jay
I will be sending and off line demand to our account specialist to re evaluate this claim for you. Please expect them to get in touch with you via email within 72 hours.

Help! Help!
how much turnover in how many transactions do you have per month?
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Old 01-09-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Barsteds there always trouble with ebay
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  #10  
Old 01-10-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by murdered_by_ebay View Post
how much turnover in how many transactions do you have per month?
The total turnover is around 1500 pounds with 130 transactions.

The interesting thing is that before the call, I got 7 days hold. After the call, I got 30 days hold.
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  #11  
Old 01-10-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by pisports View Post
what sort of bank account you are using in the MP?
HSBC current account.
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  #12  
Old 01-10-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by agent006140 View Post
the Ebay reps are just using canned response.
They cant manually overide the bots,so you just have to wait.
What did you sell?
smart home device.
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  #13  
Old 01-10-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by heidoncs View Post
The total turnover is around 1500 pounds with 130 transactions.

The interesting thing is that before the call, I got 7 days hold. After the call, I got 30 days hold.
that is a lot within a few months , in such a situation it is better to reduce the volume
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  #14  
Old 01-19-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Why they just don't tell the people that you're over some turnover threshold that's triggering procedure to hold your money until you show your business account and company details? I was doing much more then you in 1 month at the peak and that wasn't problem.
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  #15  
Old 01-24-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by 1 United Power View Post
Why they just don't tell the people that you're over some turnover threshold that's triggering procedure to hold your money until you show your business account and company details? I was doing much more then you in 1 month at the peak and that wasn't problem.
Not sure,

Now I got 7 days hold. I am a top-rated.
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  #16  
Old 01-25-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by heidoncs View Post
Not sure,

Now I got 7 days hold. I am a top-rated.
Can you still list new items or account is restricted same as mine?
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  #17  
Old 01-26-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by 1 United Power View Post
Can you still list new items or account is restricted same as mine?
My account is active.
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  #18  
Old 02-03-2022
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Default Re: Funds on Hold for 14 days and now is 30 days

Quote:
Originally Posted by heidoncs View Post
My account is active.
7 days on hold- not bad. I wouldn't even try to change my current back account if they could give me that.
I got 62 days [!] That's what I've been told.
And even after this period I had to remind them to get some part of my payout...
Currently it reached back again level of £X XXX!
I got irresistible feeling that this is some sort of short time borrowing system based on people's money guys!
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