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Change of ID… UK MP
 

Hi all,

I was banned off eBay around 3 years ago.

Managed to open a new business account using a friends info. Was never asked for ID.

Yesterday received a message asking to provide photo ID.

Friend did not want to provide photo ID. Asked eBay if they would accept any other documents. They said birth certificate + utility bill was fine.

Uploaded these and rejected (legit documents provided by friend) all documents match his address . Another customer service rep said that he needs
Photo id.

I then change details to my real info. Upload documents etc and seems to be accepted so far….

Account has £1500 in with 7 day hold. All items have been sent.

How long do I have until the account is banned for using my banned info? Will I get my money ?

Account is a business account and aprox 35 days old with 6 feedback.

Thanks

Re: Change of ID… UK MP
 

after docs have been sent you will likely be suspended if you change name so you better send your friend's ID

personal details can be changed if no verification has been done yet , after that only some details can be changed without suspension

Re: Change of ID… UK MP
 

You might get lucky on this account because you were banned 3 years ago before managed payments came into play and managed payments allowed previous suspended accounts to rejoin again it was like a second lifeline.

In my experience genuine ID automatically passes but 12 hours later account still gets suspended this is because if they can’t verify you in the beginning I.E miss match address or it could be of risky item was sold which was in my case. Account was about 1 week old.

The only worry I would have is are the items risky? Vero? £1500 in an account with 32 days old seems a lot.

But I’m curious to know why eBay still asked for ID when your friend allowed you to use their real details normally after a certain amount of sales achieved if details are real then eBay won’t ask for ID. So it looks like it could be down to the items your selling or sales number achieved in a month.

Re: Change of ID… UK MP
 

I'm in the same boat using suspended details on managed payments after signing up with stealth info. It's as if all banned details have been temporarily deleted and they are allowing everyone back on now that they use Adyen as their payment processor. May be due to a decline in people signing up with all the competition ? facebook marketplace, etsy, amazon etc ?

Everything has been running smooth for years since Adyen so I think you will be fine. Just treat the account and your customers with the highest level of service / respect and build a track record fast so ebay don't have any reason to get rid of you.

Re: Change of ID… UK MP
 

they allow everyone back because no real verification was done in the past so that any suspended details may or may not belong to the person in question. in fact it is likely that a large portion of old style ebay accounts were opened with false / incomplete details

Re: Change of ID… UK MP
 

If this account gets banned, what happens to the payments which are scheduled for aprox 14 days time?

Re: Change of ID… UK MP
 

If the account gets suspended you won’t get those funds until at least 60-72 days maybe 90 days.

I have a suspended account with £247 sitting in their eBay have told me I won’t get the funds ever because identity couldn’t be verified after sending in stealth passport so I’m not sure if I will ever receive my funds.

It sounds like to me you will get your funds later on as your ID you sent in initially passed but 12 hours later a suspension could happen due to the items you are selling if they are risky items.

Re: Change of ID… UK MP
 

What did the message say from eBay? Did it say we couldn’t verify your identity? Or was it a different kind of message?

Re: Change of ID… UK MP
 

It asked to upload photo I’d that matches the name and other details.

Re: Change of ID… UK MP
 

Message is :-

Hello,
You need to update some details on your account. You may have received this email for a variety of reasons. For example, you may have started to sell more than before or enrolled in a new service.
You won’t receive payouts or be able use some eBay services until you verify your account information. We understand that this is frustrating, but this process helps us keep our marketplace safe. We appreciate your cooperation.
Please make sure you update your account info by 02 Oct, 2022 to release your held payments and avoid further restriction. Once you’ve made the requested updates, we’ll verify your info, and you’ll be good to go.

Re: Change of ID… UK MP
 

I’m sorry to break it to you but that’s not a good email to receive. I’ve received loads of these emails and all accounts have been suspended. You must of received this email for 2 reasons.

1) they couldn’t verify you (but you used friends real info) so I don’t think it’s that.

2) your starting to sell more than usual (which you obviously have)

Their could be hope if the items are not risky items and low risk you might not get the suspension within 12 to 12.5hrs after you sent the ID in.

If you sold risky items then your account will be suspended especially being a 32 day old account.

You will get your funds after 60-90 days as you did send real ID in.

Definitely start to create many back up accounts and honestly spread sales on the accounts to limit your risks.

Re: Change of ID… UK MP
 

Thanks Sam,

Is it exactly 12 hours after when I will find out if suspended ? Or can it be
24 hours or longer ?

So far it’s 10 hours and all seems ok. Red banner has gone and used legit info + ID. Different name to registered name though.

Re: Change of ID… UK MP
 

In my cases it’s always been 12 to 12.5hrs never less or never more. The red banner will go away once you sent the ID in but then your hit with the suspension email after the timeframe.

The big question is are the items risky? Vero? Or just lots of £10, £20 items? As they will take this into an account while they do their review. I hope you don’t get suspended especially with £1500 in your balance.

Re: Change of ID… UK MP
 

Nothing risky. Childrens toys / dolls.

Re: Change of ID… UK MP
 

You should be fine then I think the ID request is because of an increase in sales and not because they couldn’t verify you.

Changing from friends info to your previous banned info shouldn’t be anything to worry about as managed payments allowed previous banned accounts a second chance.

Let us know how you get on in the next few days.

Re: Change of ID… UK MP
 

I will let you know.

The email / flag happened directly after a sale that took the balance to £1500

Re: Change of ID… UK MP
 

It’s interesting to know when this eBay bot sends this email for increase sales. Yours seemed to of happened after £1500 sales mine happened at around £600-£700. Actually no it was after 2 risky items sold but overall total was around £1300 I think but already withdrew most payments.

I’m wondering if this bot message is set on accounts for a period of time i.e 3 months selling activity. I know established personal accounts which are seriously aged like 3/10 years can just sell thousands a week without receiving this email.

It’s definitely another bot email but as I always say bots are predictable. I’ve just sold £300+ item on 2 accounts I was going to list again in the next few days on both accounts but accounts are not that established yet so might have to wait to use other accounts I’ve created.

That’s why I created back ups to avoid this situation and I do sell risky items as well.

Re: Change of ID… UK MP
 

I also had this message on my 1 week old account and now it makes perfect sense why it wasn’t because I sold a £330 item for (increase sales) it was for they couldn’t (verify my info) as my info was stealth selling a risky item which triggered it off which is not recommended it school boy error mistake.

The other situation was stealth info as well account lasted a lot longer but this is probably because I wasn’t selling risky items until a couple of months in. Once my total sales hit (£1300) bot triggered the email and then ultimately suspended the account because they couldn’t verify the account.

Both accounts were before 3 months of selling activity and both received emails 1 for can’t verify you and the other increase sales.

Play safe everyone for first 3 months of selling activity is now my assumption.

Re: Change of ID… UK MP
 

Hi,

So the account made it past the 12/12.5 hour mark. Not suspended … yet.

Re: Change of ID… UK MP
 

You have nothing to worry about your account is perfectly fine thanks for letting us know how you get on :)

Re: Change of ID… UK MP
 

Ummmmm. Just got this.


Your payouts have been temporarily placed on hold while we review some details. Please allow up to 5 days for this review to take place.

Re: Change of ID… UK MP
 

Children's toys are actually high risk, specially if they are branded.

Re: Change of ID… UK MP
 

Wait it out until they get back to you, it's the only thing you can do right now.

making1500uk on a new account in a short period of time selling children's toy is quite a bot trigger.

While you wait, prep a new account or 2 . Just so you are not dependent on this 1 account.

Re: Change of ID… UK MP
 

I’ve got that message but after restoring MC011 account. After 5 days I was able to get my payouts but all you can do is wait for the 5 days to see if your payouts do become available or not.

Re: Change of ID… UK MP
 

Cheers all. Fingers crossed

Re: Change of ID… UK MP
 

If you do get your payouts and if you have a label printer might be better to use revolut disposable cards to print labels off and you get your funds next day after buyer receives order.

I sold an item Sunday. Customer received today and payout tomorrow.

Re: Change of ID… UK MP
 

Out of curiosity the friends account you used with their permission was their address correct? Do they have any credit history? So many people are telling me if the account is yours or a family member then the account will not be asked for ID after some turnover has been made

Re: Change of ID… UK MP
 

Hi,

No credit history. Just turned 18.

Seems it’s a 30 day MC011 limit asking to verify all stock ownership etc.

If I ignore eBay’s requests will the payments come after 30 days?

The expected fund release date is 30 days after the item sold.


Will eBay increase this? Or is it all good.

Re: Change of ID… UK MP
 

This is probably why you received the email “we couldn’t verify your details” because their is no credit history from your friend as eBay will check to see if they can verify you or not if they can’t they ask you to submit ID.

As for the MC011 have you just received this email? I’ve had this message on one of my other accounts and I passed it by showing supplier invoice and my own passport on my real account.

I believe you will have to show eBay this otherwise they won’t release the funds after 30days. You will have to wait for 90-180 days if you don’t show eBay this for them to release your funds.

Is your account a personal account or business account? I’ve never received MC011 on a personal account only a business account.

Re: Change of ID… UK MP
 

Any updates on this? My situation was exactly as yours, got the same messages and after the last message (same as yours) the account got permanently suspended.

Re: Change of ID… UK MP
 

changing name and DOB after docs have already been uploaded always leads to suspension unless it is a legal name change

Re: Change of ID… UK MP
 

Account still on hold.

Clearly states payouts will be suspended until limitation is resolved.

Sold items are now coming up to 30 days and have

Funds available on certain dates form October 1 - 8th

Hopefully they release the funds on those dates and not reset the hold.

Would mean it was a full 30 days after item was sold to funds being available on a suspended mc011