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UK PayPal Talk General issues related to UK Paypal

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  #1  
Old 01-21-2017
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Default Really weird limitation...

So, the account is almost one month old, going great. 0 defects 0 open cases etc.

Paid the seller fees for 15 gbp and then i get this


Quote:
We recently reviewed your account, and we need more information about your business to allow us to provide uninterrupted service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible. We apologise for the inconvenience.

Why is my account access limited?

Your account access has been limited for the following reason(s):

21 Jan 2017: For reasons relating to the safe use of the PayPal service we need some more information about the use of your debit or credit card linked to your PayPal account.


and the payment for the seller fees is "under review", they asked for proof of identity (which ive now uploaded) and asked me me to confirm the card on file.

However, the card is already confirmed, it just asks me to add a new one.


Whats going on?
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  #2  
Old 01-21-2017
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Default Re: Really weird limitation...

Are you using a real card or a VCC/pre paid card?
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Old 01-21-2017
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Default Re: Really weird limitation...

Quote:
Originally Posted by JamesNorth101 View Post
Are you using a real card or a VCC/pre paid card?
VCC, entropay
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Old 01-21-2017
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Default Re: Really weird limitation...

entropay cases a lot of issues with paypal and limitations.
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Old 01-21-2017
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Default Re: Really weird limitation...

Quote:
Originally Posted by Bunneh View Post
entropay cases a lot of issues with paypal and limitations.
i paid the seller fees with the paypal balance, havent used the card at all, only confirmed the card ages ago.
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Old 01-22-2017
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Default Re: Really weird limitation...

phew, phoned in and got it lifted
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Old 01-22-2017
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Default Re: Really weird limitation...

Quote:
Originally Posted by PortiaDeRossi View Post
phew, phoned in and got it lifted
Well done! Great to hear you got this resolved in the end... all the best )
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Old 01-22-2017
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Default Re: Really weird limitation...

Well what did the call pertain to? They just wanted you add a new card or??
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Old 02-19-2017
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Default Re: Really weird limitation...

Quote:
Originally Posted by bluegrass1 View Post
Well what did the call pertain to? They just wanted you add a new card or??
^^ Yes this will be really helpful, can you tell it here?
Cheers.
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  #10  
Old 02-19-2017
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Default Re: Really weird limitation...

Quote:
Originally Posted by PortiaDeRossi View Post
phew, phoned in and got it lifted
Congrats on the fine success
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  #11  
Old 02-19-2017
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Default Re: Really weird limitation...

In my opinion the issue is due to

Entropay + account being only one month old + volume of sales in the first month.

Often (but not always), new accounts are limited immediately or within days of adding an Entropay Card in the UK.

Last edited by donkeykong2012; 02-19-2017 at 10:49 AM.
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