Oooohhhh, I'm so PI**ED!
Seriously, I hate people. Much prefer cats.
Back in May, this dude bought some stuff from me, totalling nearly £400. On arrival, he said he wasn't happy with the condition of the items - they were dirty, some were broken and no accessories were included.
I made no secret of any of the above while describing them. My descriptions were 100% accurate - he just didn't read them properly.
He decides to demand a partial refund of £75 from me in exchange for him keeping the items (as he felt that a £75 refund would end up being a 'fairer overall price for everything' . Hey buddy, don't pay so damn much if you don't think what you're paying is a fair price!)
Anyway, I partially refund him the £75. End of story. I hear nothing.....until tonight when he opens a PayPal dispute which he IMMEDIATELY escalates to a claim for Item Not Received. Now PayPal are obviously holding the full £400 from my account and if I can't convince them of my & the buyer's previous agreement, he's going to get all that money back.
Luckily, all the messages about our agreement are stored on eBay. You can even see the partial refund of £75 from the PayPal transaction.
I can't call PayPal until the morning at the earliest. What are my chances of wining this? |