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Success, at last!
 

Current situation, I have two limited accounts, both past 180 days and wont let me withdraw (asking for docs etc) kinda gave up hope on them until today, decided to phone paypal and chance my luck.

Spoke to a decent enough guy who let me withdraw the funds to my account without asking very little questions, should be in the bank for tomorrow he said!

One account has £315 (withdrawn now) and the other £220, will phone back later for this account.

Will update if successful on the other account :clap:

Glad to hear, keep us updated! :yar:

Re: Success, at last!
 

Nice to hear OP - glad you got a good PP agent :thumb:

Re: Success, at last!
 

Well that's good.

As others have said, it largely depends on the person you're talking to on the other end. At least PayPal gives it's employees enough power to make decisions like this on their own.

Re: Success, at last!
 

Had a message asking what steps I took, so here goes..

1. Phoned up and requested call back rather than waiting 15 mins.

2. Went through a few security questions, the only thing I had was my address and phone number.

3. Then I explained my account has been limited for over 180 days and still unable to withdraw funds.

4.The rep asked the last 4 digits of my bank card attached to the account, stuck me on hold for a few minutes then came back to say "Can you try withdrawing now please"

5. Money withdrawn, hopefully in my account for tomorrow!

Re: Success, at last!
 

Good that you knew the info on the account :) another worthy note for ppl to write stuff down/memorize

Re: Success, at last!
 

Would definitely advise people to write it down rather than save it on a computer, made that mistake before with a previous account and my old PC broke!

You could keep all the important info on a cloud storage.

Re: Success, at last!
 

Congratulations on the withdrawal, they let you normally withdraw after 180 days anyway.

Re: Success, at last!
 

Congrats!... and hopefully it worked smoothly for your second account too!

Re: Success, at last!
 

Tried second account, no luck of the first phone call, rep was asking for Docs etc, will try again tomorrow.

Re: Success, at last!
 

Good approach - try for different agent

Re: Success, at last!
 

Tried again today, no luck once again. "I see you spoke to my colleague about providing proof of identity"

Has anyone had any sort of luck providing f@ke docs? assuming that could maybe do more damage to the account if they get refused?

Re: Success, at last!
 

Congratulations!

Did you transfer money to a credit card or bank account ?

Re: Success, at last!
 

I had a paypal uk account permanently limited after id failed several times and was told funds would be held for 180 days. That was almost 18 months ago and repeated attempts at emailing brought the usual request for more id. Then last week I went into account and sent an official complaint to paypal, selecting reason for complaint 'poor customer service'. Briefly explained problem, that they were still withholding my money after 18 months and if not released within 14 days I would be taking legal action to recover my money plus all costs incurred in doing so.

Quite honestly I never expected a reply, but a few days later received email saying my money was available for withdrawal....however, before I could withdraw paypal uk sent me yet another email requesting ID.

So I replied to original reply received regarding my official complaint, which clearly stated my money could be withdrawn as paypal had 'no reason to hold it any longer'. I explained I had no id and again reiterated I would be taking legal action to recover my funds plus expenses. This time the money was made available to withdraw and was in my bank within 24 hours. The amount was not great, less than £200 but at least I did get it back eventually :clap:

I believe this complaint was dealt with and withdrawal authorised by paypal USA despite paypal UK doing their best to block access by constantly requesting ID they knew I could not provide.

Re: Success, at last!
 

Its quite unbelievable how much work they will put in to try and steal £200.

Re: Success, at last!
 

Nice one mate, i'll give this a try aswell, I tend to get automated replies when I email them though.

Re: Success, at last!
 

Just the bank account that was already attached to the account.

Re: Success, at last!
 

Update, 3rd time calling in today, still asking for docs before they can release the funds.

Have tried James Brown's method of complaining about customer service, still awaiting response from Paypal.

Not looking good!

Re: Success, at last!
 

Try giving PayPal US a ring

Re: Success, at last!
 

Go into paypal account.
Select: Contact Us, then click Email Us.
Select: Feedback and formal complaints.
Tell us more.

Here I selected 'Poor customer service received'.
Then fill out the form.
Enter case ID number from when they said money would be held for 180 days.

Briefly explain situation and tell them how you want the matter put right. I told them I wanted my money back within 14 days otherwise I would take legal action to recover my money plus all costs incurred in doing so. I said I couldn't provide any ID but obviously what you say is your choice.

Apparently it can take several weeks to get a reply, maybe I was just lucky because I had my money back within a week.

As I said, this was a last ditch attempt on my part as ID had been refused multiple times.
Good luck.

Re: Success, at last!
 

Is there a number for them? I only seem to get connected to Irish reps.

Re: Success, at last!
 

If you sign into paypal.com and select contact us that should hopefully show you the US contact numbers.

Re: Success, at last!
 

Contacting US Paypal does work to get funds released when ID has been rejected on the UK site. It may take a couple of attempts as some reps are more helpful than others.

Re: Success, at last!
 

Somehow cant find the Paypal US number, tried logging into paypal.com but just gives me UK/Ireland number, any advice? thanks in advance.

Re: Success, at last!
 

Got the number, what's the best way to call USA from UK? EE charging £2 a minute.

Re: Success, at last!
 

Update, after calling Paypal US, the first lady I spoke to sounded like she was ready to let me transfer the funds to my bank account but it wouldn't let her, she escalated it to "Level 2 limitations" and the guy couldn't have been more useless, still asking for ID for compliance laws, apparently my account has already been reviewed by a supervisor.

Try again tomorrow and hope for better luck?

Re: Success, at last!
 

i spoke to paypal recently and they told me any amount under 400 they dont need documents, or if they ask, to wait a month and all funds can be withdrawn.
Currently they are holding £2200 and £1750 in 2 accounts, but i have a very col way to get the funds out withough providing docs through a series of bank chargebacks and about 3 days of pure work to make some accounts.

Re: Success, at last!
 

As I said previously, it may take a couple of attempts as some reps are more helpful than others.

Very often reps will spout any old rubbish just to get you off the phone.

Re: Success, at last!
 

I had £400 in an account that i got limited for 180 days. I was using paypal to sell on Facebook and even though all was legit they said it was high risk !!!! To who i dont know.

Come 180 days cash still held, all email answered by automatic reply. Called paypal and asked why, they asked for docs i told them my legit bank account was attached to paypal and mentioned the legal action small claims route if my cash wasnt freed as the 180 days had well passed and they were just holding onto it.

1

Re: Success, at last!
 

So in the end you got the money?

Re: Success, at last!
 

Oh, there has been an end?

:brushteeth:

Re: Success, at last!
 

...To be continued

Re: Success, at last!
 

How can I make a PP Stealth?

Re: Success, at last!
 

Get the stealth guide

Re: Success, at last!
 

Yeah, i got the cash out.
PP account was toast though.

Re: Success, at last!
 

Welcome to the forum - all the best as you master stealth :thumb:

Re: Success, at last!
 

Have tried a few times since I last updated this thread - no luck, same answer asking for ID.

Going to submit docs and hope for the best, nothing to loose as it stands.

Re: Success, at last!
 

Interesting tread. Will bookmark it. I have one on 180 days coming up in November. Account has over £800 in it. Sounds like it is going to be a nightmare.

Re: Success, at last!
 

Did you have any luck?