i was sent a letter but it was going to a stealth address that i didnt have access to.
i just rang them up and said that i hadnt received the letter and asked if i could fax a 'proof of address' and they just agreed and changed the 6 digit entry code box to a document upload page.
just give them a ring... worked for me
one of the letters that did come from my home address ( different account) had a jamaica stamp on it to.
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