If you only were expecting vouchers this Monday (13th), its still early days for it to arrive. (when did you pay)
You wont be able to open a pp/eb claim until.... I forget but its maybe 9 days or something.
If you try to open a claim before then, a message will pop-up saying its too early.
Also, if you do open a claim too early, the seller gets send a complimentary email from pp/eb saying 'a buyer has tried to open a claim too early. Please contact them to help....' or words to that effect....... thats what happened to me as a seller within recent days.
I have sold coupons/vouchers and people have made successful claims in past against me as a seller so I cant understand why you aint protected under pp buyer protection scheme..... then again I aint the sharpest tool in the box |