Forum

Paypal require CC Statement - but I used Entro
 

Hi there

A few days back I satisfied the list of 8 requirements to remove a PP limitation by getting creative. All was okay

Today I tried a very small withdrawal and have been limited again and a new requirement is to provide a CC Statement. Problem is that I used Entropay.

What shall I do now I wonder??

You get creative with your statement. PM a moderator (purple name) if you need some help/direction.

Are they requesting a specific statement i.e. for the one registered on the account or any cc statement?

"To confirm you're the credit card owner, please send us a copy of your latest credit card statement that shows your name, address and complete credit card number."

I think this looks specific to the cc attached to my pp acct? Would you agree?

Would seem that way.

Be careful if you get creative with this statement. p/p know who all the card issuers are from the card numbers.

Very tricky one.

Begs the question why they want to see it, what has happened on the card recently that would make them curious/suspicious?

Hi there

Nothing at all. It's a new(ish) account with no limits at all.

I would pay handsomely for an indestructible Paypal!!!

Im afraid that if you provide them with this card number that you got from entro pay you will have a problem as NoneOther said I think he is right they cant tell from a certain layout of numbers who the issuer is.

you need to provide print off of the entro statement, couple of pages.

thanks oompa - I originally named this cc something like "card no21" , so this won't help if I send them that statement. I presume I can change the name of the existing account from this to the person's name? Also, there are no transactions at all to show on the statement other than the £2.50 I started with and the £1 pp deducted last week.

I think the problem with that is that e/p statements do not show name, address or card number unless I'm mistaken.

Yes you are correct as I have just printed it and it shows nothing apart from balance and recent activity. No names, addresses etc.

grrr it shows nothing at all of use on the printed entro statement

As I said, a very tricky one as p/p will know for sure that entropay don't issue 'standard' statements.

Perhaps someone of greater understanding (mod) may be able to help.

would be interested to know the outcome if there is a solution.

The problem you have is the lack of activity on the statement rather than it just being Entropay - they know what Entropay is and they know what it is used for.

Can't see any way round it myself

:ranger:

Again - might need more creativity.

Going back a couple of years, I sent in a capital one statement when pp wanted a credit card statement. I using entropay tho!

Not sure I'd want to do that again nowadays, things have got more difficult in my opinion.

Wouldn't send in a entropay statement though. More chance of success sending something than nothing!

I'd personally try another credit card statement with the entropay card number on it.

If you do nothing the account is toast. Sending the above in - you've got a chance.

There are loads of idiots that work in Paypal so your chances of getting one reviewing your limitation is fairly good.

I know they know what card numbers are what etc but IMO it's your best chance.

Instant permanent limitation.

They know who the card issuers are send a statement from one with anothers card number and it's dead right away.

Personally I would be tempted to add another prepaid and remove the e/p one, nothing to lose but a positive move. The only risk is burning a prepaid on p/p but it can always be used anywhere else.

I know they know the card numbers (posted as such). The OP's only real chance of success is to get a numpty to deal with the review.

Given they're asking for a statement of the card registered on pp, you're suggested course of action isn't much better. :p

Wouldn't surprise me if the rep could only see the last 4 digits on the system anyway. Anyone care to test it out?

Pretty sure they can see the whole number hence the reason for the statement, so they can check.

Thanks all. I need to do something so will have a think and let you know the outcome. Thanks again

If they can see the whole number surely that isnt secure for data protection reasons. Also im sure the FSA say that, (as meVebay said), thye can only see the last four digits.

If you dont send anything in the account is toast so really you have nothing to lose...:violin:

Think about it this way, they hold all your card and bank details therefore they have the full account numbers on record otherwise they would never be able to tell if an account or card had been previously used with their service.

As they are payment processors they are fully covered by the FSA the same as your bank or card issuer who also have full access to your financial data. The Data Protection Act means they cannot disclose this info to any 3rd party but can use such info within their own organisation to prevent fraud.

Judging by the OP's initial post this is not just a routine ID check but is probably going to be looked at by a fraud prevention agent whom I would guess has all the data on the card.

If that is the case then this account is toast !

Have to agree with that

indeed sir, but some smarties too :-(

I would send the entro statement, entro is fine, it is not banned by paypal, it is a visa - any minor issues are easy to fix

I second that.

I am pretty sure I read somewhere that someone used an Entropay Statement before and got their account restored. After uploading and sending it, it would be best to give them a call and explain that Entropay Statements does not include addresses, the rep should note it down so whoever reviews your account will see that information.

it does contain address, under acc settings page, then also send the card page that shows number and cvs etc. send 2 pages.

As pointed out by many, do not make a bogus statement. They know 100% where card is from no mater what card or where you got it. All numbers are assigned by Visa and are specifically set for various sources. Be it VCC, gift card, real, entropay...

Supply whatever you can from entropay site. It will prove its your entropay account. No way around this one. They either take it or wont. But a bogus statement is death

Too true. :clap:

The PP account has been closed. It must have been something else as I haven't actually sent them the requested cc statement yet.

Interestingly, when they have asked for photo ID on a couple of accounts recently I have not provided it and had success with just sending address proof by fax with the fax header for photo ID. I suppose it's a matter of getting it looked at

I am in the same boat right now - limited and asked for the works, including a CC statement which is for Entropay.

I have opted for the "honesty is the best policy" ;) route in regards to Entropay. I have submitted several screen shots from the account to try to show what PP want. So that's what I did
Fingers crossed!