Forum

Cant refund a buyer
 

All,

I have a new account that is taking payments and has holds on the account.

I have £10.91 in available balance, and 209 in pending balance.

I clicked issue a refund to my customer but it says its going to take it from my bank account! I obviously didnt click continue.

why wont it take it from the pending balance?! This is where this transactions money is being held?

Try initiating the refund through e/b from the sales record page

As in get the customer to open a case?

Your PayPal balance isn't enough to cover this refund. The full refund amount will automatically come from HALIFAX x-3XXX. This refund will take 5-7 working days to complete.

Other transactions all say they will come out the balance apart from this one? it says it would come from the bank! What is going on?

No dont let him open a claim - how much do you have to refund him?

£11 but it wont come out the pending balance?!! I just dont get it. All the other transactions show that they would just come out of pending which is normal

As in view the p/p transaction from the sales record in e/b which will take you to the transaction summary in p/p and try issuing the refund from there.

Another thought, I'm guessing the payment hold on this has already been released, that may be why it is not being taken from the pending balance as it would no longer be pending but completed and would then need to come from your cleared balance.

Yes NoneOther this is what I have thought aswell, but the problem is that is the only transaction that has been cleared at the moment!!

Explain the issue to the customer, issue them a partial refund of 10.90 and tell them you will send the rest as Paypal gift when the funds become available.

Just re read your posts

Available balance £10.91

Refund amount £11.00

Not enough cleared balance hence bank back up required

Ah but I thought it would just take the rest from the pending balance? Swear that's changed ?

Never has afaik

Agreed, it has always worked this way.

Personally i would refund with an echeque, rather then tell the buyer you can
only pay him £10.91 for now :s

Refunding by echeque will disclose the true account holders name to p/p.

It just p/p's way of saying bank transfer.

The best option is to tell the buyer you don't have enough cleared funds in the account and would they mind waiting a day or so. Most will be quite accommodating.

it won't pay it because it will put you in the RED, Negative PP.

Reason like this is why experienced users of the forum advise to have a respectable float in pp 247, to cover a refund or three.

School boy error that should never happen, maybe i's a good thing because if nothing else it Wakes you up.

Don't just play the game, Try and understand it .

Pipe down a sec, I haven't withdrawn from this account yet EVER!

It's because only 1 payment has become available and all the others are pending.

May be worth reading the posts above in future :)

There is an easy solution, ask another of your buyers to leave you feedback or provide tracking to p/p for some transactions and get some pending funds released.

i read all the posts above including my own, which is no easy feet.


Your right, i appologis but its still a school boy error that should have happend, bit like my spelling on this forum.


you should have had funds in the account from day 1,2,3 or before your selling at least.

Just send paypal an email with transaction id and tracking info, they will release money if you sent them 3 days ago, Regardless of feedback.

Have had funds in the account beforehand....never heard of this one before.

You shouldn't let him open a claim unless the account is limited. If they're holding your funds it's because they think you're at risk for claims. Issuing a claim to force a refund will hurt the account.

Have you tried explaining to the customer there is a payment hold? Most of the time, they will understand.

What happend to them ?

What are you talking about?! Since when has anyone mentioned the account being limited or at least remotely being at risk?

The customer opened a case the minute I mailed them explaining!

I have free funds through other means no issues

I can't be any more clear.

It's not a good idea to ask your customer to open a case when you can't refund them from the paypal balance unless the account is limited.

If you messaged your customer saying you can't get give a refund, and they opened a dispute, the funds should be taken from the held balance. If it's not limited, awesome. Issue the refund and move on.

In the first place... You're talking about 11 GBP? You don't have that in the bank account? Is it a VBA?

You cant send money from my bank account to the customer because it will disclose my real information!

Plus I didn't think VBA's were a UK thing...

Your right on both counts.

In the USA, with a lot of banks, it's just drafting an echeck, and doesn't disclose the information on the bank account. If they do, paypal doesn't care. In my experience. I do it all the time with no issues.
Perhaps that's different with the UK.

Getting bank accounts in the UK is a lot harder from the USA. VBA's aren't as common, but you can get them.

If they opened the dispute, close it, and you should be fine. I'm glad it's not limited.

Just as a fundamental point, when you send funds from your bank to pp a receipt is generated. This financial receipt WILL show the true account holder's name.

I wont say 100% PP doesnt care...they can see and take action if manual review happens. So just be careful on that assumption.

This is true for all banks.

This is not a personal attack at all - just explaining the transaction info given by bank to PP.

Good to know.

Just another point to clarify, there are no UK vba's

Can you add a USA bank to a UK paypal? You can add a USA bank to any country. Oh, but maybe it doesn't verify it?

Yes you can, to withdraw only. Verification works with local banks only.

Are they gonna ask us to add an SSN and what not..??

No. It's just like adding a UK bank.

USA bank is the one verification bank tool that works on ALL pp platforms.... uk, canada, etc...wherever bank verification is possible

Nonsense. Are you high rsot?

From what I understand, you can add a USA bank to any country paypal, but it may not always verify it.

I dont think you meant to post this because I dont believe this is correct.

Not high but I will agree there was a misleading typo here:

What I meant to say that when you can withdraw to bank from a pp account, you can always use a US bank account. Verification is not always possible.

Take UK for example - yes you need to VERIFY it with UK bank but once verified...you can use a US bank account to withdraw.

Fundamental typo error - sorry for confusion.

Suppose I can say goodbye to this account in question as the money was refunded through an eCheque process which will reveal my REAL NAME from the bank!

Anyway to stop this?

Was my fault was a late night and I eventually refunded because they opened a case but it went through eBay! Luckily enough was a brand new account

Not a given you will lose the account if it's the only time this has happened.

This is normally picked up on a manual review so as long as you keep the account clean for a good while it may well be ok.

It happened on one of my accounts a while back but went on to raise limits and submit docs and all was ok, it's now a TRS e/b & p/p combo account and doing very nicely