Cant refund a buyer

[Callidus]

All,

I have a new account that is taking payments and has holds on the account.

I have £10.91 in available balance, and 209 in pending balance.

I clicked issue a refund to my customer but it says its going to take it from my bank account! I obviously didnt click continue.

why wont it take it from the pending balance?! This is where this transactions money is being held?

[NoneOther]

Try initiating the refund through e/b from the sales record page

[Callidus]

As in get the customer to open a case?

[Callidus]

Your PayPal balance isn't enough to cover this refund. The full refund amount will automatically come from HALIFAX x-3XXX. This refund will take 5-7 working days to complete.

Other transactions all say they will come out the balance apart from this one? it says it would come from the bank! What is going on?

[rsot]

No dont let him open a claim - how much do you have to refund him?

[Callidus]

£11 but it wont come out the pending balance?!! I just dont get it. All the other transactions show that they would just come out of pending which is normal

[NoneOther]

Originally Posted by hdavey10

As in get the customer to open a case?

As in view the p/p transaction from the sales record in e/b which will take you to the transaction summary in p/p and try issuing the refund from there.

Another thought, I'm guessing the payment hold on this has already been released, that may be why it is not being taken from the pending balance as it would no longer be pending but completed and would then need to come from your cleared balance.

[Callidus]

Yes NoneOther this is what I have thought aswell, but the problem is that is the only transaction that has been cleared at the moment!!

[TheRevolver]

Explain the issue to the customer, issue them a partial refund of 10.90 and tell them you will send the rest as Paypal gift when the funds become available.

[NoneOther]

Just re read your posts

Available balance £10.91

Refund amount £11.00

Not enough cleared balance hence bank back up required

[Callidus]

Ah but I thought it would just take the rest from the pending balance? Swear that's changed ?

[NoneOther]

Never has afaik

[Bunneh]

Originally Posted by NoneOther

Never has afaik

Agreed, it has always worked this way.

Personally i would refund with an echeque, rather then tell the buyer you can
only pay him £10.91 for now

[NoneOther]

Refunding by echeque will disclose the true account holders name to p/p.

It just p/p's way of saying bank transfer.

The best option is to tell the buyer you don't have enough cleared funds in the account and would they mind waiting a day or so. Most will be quite accommodating.

[Stigger]

it won't pay it because it will put you in the RED, Negative PP.

Reason like this is why experienced users of the forum advise to have a respectable float in pp 247, to cover a refund or three.

School boy error that should never happen, maybe i's a good thing because if nothing else it Wakes you up.

Don't just play the game, Try and understand it .

[Callidus]

Pipe down a sec, I haven't withdrawn from this account yet EVER!

It's because only 1 payment has become available and all the others are pending.

May be worth reading the posts above in future

[NoneOther]

There is an easy solution, ask another of your buyers to leave you feedback or provide tracking to p/p for some transactions and get some pending funds released.

[Stigger]

Originally Posted by hdavey10

Pipe down a sec, I haven't withdrawn from this account yet EVER!

It's because only 1 payment has become available and all the others are pending.

May be worth reading the posts above in future

i read all the posts above including my own, which is no easy feet.


Your right, i appologis but its still a school boy error that should have happend, bit like my spelling on this forum.


you should have had funds in the account from day 1,2,3 or before your selling at least.

Just send paypal an email with transaction id and tracking info, they will release money if you sent them 3 days ago, Regardless of feedback.

[Callidus]

Have had funds in the account beforehand....never heard of this one before.

[Furious George]

You shouldn't let him open a claim unless the account is limited. If they're holding your funds it's because they think you're at risk for claims. Issuing a claim to force a refund will hurt the account.

Have you tried explaining to the customer there is a payment hold? Most of the time, they will understand.

[Stigger]

Originally Posted by hdavey10

Have had funds in the account beforehand....never heard of this one before.

What happend to them ?

[Callidus]

What are you talking about?! Since when has anyone mentioned the account being limited or at least remotely being at risk?

The customer opened a case the minute I mailed them explaining!

I have free funds through other means no issues