What was your return policy stated in the listing?
The opened SNAD case means the buyer is going for the jugular. My advice to you if you really want to keep this account clean is to respond to the case offering to refund the buyer upon return of the item. Listen... you can always resell the item and possibly at a better price.
By doing this you will avoid possible 4 strikes on your account:
- opened case
- closed case you didnt resolve
- low DSR on item as described ... maybe others too if the customer wants to rape you
- and the icing on the cake... bad feedback which will deter future customers with NO chance for you to leave feedback on your albatross customer.
So you thought selling on eb was going to be a piece of cake, eh?
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