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Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

hi,

i'm getting a little anxious now as i don't know what's going on..

i've just submitted id docs to lift limits. last stage shows to confirm bank or card.

initially i chose card, which was entro-pay card. they said i cant use that card to confirm.

so instead i do bank DD instruction. I submit instruction.

when i go back to resolution centre it still has the 'resolve' button, when i click it, it takes me to the same 'confirm bank' screen and when i click NEXT it just goes to my wallet page.. showing the bank as 'confirmed' already. Every time, same thing.

i thought when you do all this it should state 'under review' rather than still have the 'resolve' button?!

was told by a forum member here it may just be a glitch and to wait it out to see if limits are lifted. but i dont know if i'll just be waiting and waiting...

should i send them an email in contact centre? has this happened to anyone else?

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

This has been pretty standard for the last 2 months. Just call PayPal up, explain it and they all know about the situation.

I've had all my ID's recovered within minutes.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

would contacting Pp through the msg centre work? as i cant call.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

Ive never tried this so wouldn't like to say...

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

Probably won't work through messaging no, didn't for me anyway, had to ring them only question I was asked was what was the original phone number on the account, I don't have access to the that number but I have logged what it was and being able to tell them what it was meant my EU limit was passed easily.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

Just a heads up for future reference, Entropay does not work when your PayPal account is limited. You would need an AVS supported VCC at this point.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

But the OP did not say he was limited.

He had enough confusion on what to do. Don't make it worse.

:peace:

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

Is that because you are not in the UK?

Why can you not contact your local paypal?

:spy:

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

thanks rosie..

when you say 'original number' did you previously change the number to a new one, and they still asked for the first one instead of the current one?

ps. @green yes, my account just reached the limit then i sent docs a few minutes after.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

gosh! you are all great :) thank you, especially jamesnorth.. account restored in under 24 hours. no need to call.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

I have 3 phone numbers linked to that account and have them all logged inboxin, I actually phoned the from a mobile phone with a SIM card in it that I keep just for ringing in on this particular account.

The rep realised of course I was ringing from a mobile and that was when he asked me for the original phone number the account had been set up with and I was half expecting something like that so had all the original account details in front of me, I could have told him the date of the first sale on the account, just about anything he could have asked me I would have been able to reply to.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

Hi, you contacted paypal via messages ?

Or just uploaded docs and waited ?

I have the same problem, not sure if it is good idea to contact paypal about anything.

Re: Lift EU limits - Anyone else? id sent, asks to confirm bank.. already confirmed??
 

Every time I've contacted them via messages, I just get the generic scripted reply that says 'We'd rather deal with this over the phone...'

I'm currently waiting for my docs to be reviewed. I hit the EU limit a week ago and sent the documents in 4 days ago. So far, I've heard nothing from them. I can't image I'll hear much over the weekend.

A forum member told me to wait 7 days and if I don't get an email, give them a call.

I'm holding off selling until it's sorted.