On a few occassions when I have replied to an Amazon message through my email (yahoo) it seems that Amazon has no record of receiving my responses. The last time this happenned a customer opened an AZ claim stating I never responded - but of course when I look at my sent messages folder in yahoo, the response is there.
And there is no notice that AZ rejected my email so I just assumed it made it through OK.
Has anyone else had this issue? I am going to use the Amazon messaging widget directly from now on until this problem is resolved.
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