Twdell, GOOD luck. I had a similar experience myself, and got absolute nowhere.
Some idiot bought an item off me, claimed it wasn't as described, and negged me. So, I negged him back.
He sent me many abusive emails saying if I didn't retract the feedback, he'd do even more damage to my feedback. However, I ignored this. Anyway, had this new account under the name of something like "toldyoucannotrun" buy my item, he PAID, so I refunded payment. Anyway, received a neg from him. He had the SAME address as the last account, and send me ANOTHER abusive email. I explained the situation to ebay, sent them all email headers of the message, told them about matching address AND paypal email, but the neg was not removed. Nor was that account suspended.
So good luck, feedback removal was a dead end for me.
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