Paypal employee gave interesting advice
Ok, My paypal account was limited 07/23/07 which was a monday, so of course I was pissed so I contacted a employee from ebay/paypal via myspace, and she gave me some really interesting advice. I told her my situatiion, I told her im a honest seller and my paypal account was limited so shes responded to me and ask me what was the verbiage that paypal used in the email so she could tell me the best route so I emailed her back what paypal sent me which was the normal B.S
As part of our security measures, we regularly screen activity in the
PayPal system. During a recent screening, we noticed an issue regarding
your account.
We have observed activity in this account that is unusual or
potentially
high risk.
So she said ooh! that's not serious it will happen anytime its a new account and its automatic with the paypal system especially if your sales increase at all. so I asked what do I need to do? she said just fax in the documention. So I said damn! can u just go look at the account to see why it was limited. She said she wish she could but I would have to call in to the company and then be transafered to her to do this.
So in my mind Im like HELL NO! I really don't know her so Ill fax the info. Ok here is where it gets interesting, The first time I faxed the ID it came out dark and paypal asked me to fax it again my guess is because they couldn't read it. So I emailed the PP employee from myspace and told her hey I faxed my id and they said fax it again. She said "stress the situation of you faxing it" so I went back and faxed from the same fax machine same ID nothing changed and it still came up dark but this time I sent a letter that said. Dear Paypal I have faxed my utility bill & ID already and this will be the 2nd time me faxing my ID the same documentaion you requested in your last email. What do you know, in the next email they didn't ask for my ID they asked me for my suppliers contact info. Then I faxed them my suppliers info they sent me this letter
We're sorry, but your account access limitation cannot be lifted at
this time. We need more information about your account before we can restore full access to your account. Please complete the steps below so that we may review your account further:
- The supplier information you provided was invalid. Please re-submit
this information.
So I became curious, I re-faxed the same info from the same fax machine nothing changed but I sent a letter this time that said "Dear Paypal my suppliers information is valid I have faxed this information 3 times already notice I said "3 times" and I have yet to have my account restored.
In the next email what do you know, they didn't ask me for the same information they asked me for new information they wanted shipping information from current customers that had paid me. So I sent them the information now 2 of my csutomers items had went out the sameday because it was a back order. So I faxed paypal the USPS tracking numbers and the info they asked me for and this is the letter they sent me.
Your account access limitation cannot be lifted at this time. We need
more information about your account before we can proceed with the appeal
process. Please complete the steps below so that we may review your
account further:
1.) - PayPal has reviewed the tracking information you provided. The
tracking number(s) you submitted was/were either invalid or do not show
delivery to the buyer's correct address.
So I re-faxed this information back to paypal I photo copied my USPS confirmation slips and sent them to paypal with a letter that said
Dear paypal I have been 110% cooperitive with your company I have faxed all information you requested more then 8 times in the last week can someone please restore my account. I woke up this mornning to this
Our review is complete and we have restored your account.
We appreciate your patience and thank you for your help in making
PayPal
the safest and most trusted online payment solution.
Sincerely,
PayPal
Now the moral of the story is this, I don't know if the stressing of the faxing & letters Got this situation done any faster but the same information wasn't requested again 3 outta 3 times, but I do know 1 thing there is someone at paypal that reading everything that comes through there. Also I emailed the same ebay/paypal employee and told her my account was restored and she said this.
That really bites and I am sorry. I am just thinking that its because of increased sales or you had a larger sale than normal. The security just protects everyone involved but yes, it can be a pain. I sold a car on eBay - it was a XXXXX and was a $4000.00 purchase, paid through PayPal and I got limited due to the large payment/purchase. I work there and got my account limited. I couldnt walk my information to them but had to fax (faxed from work no less) and had to wait just like everyone else does. Oh well, what can ya do. I do know though that there isnt another payment processor out there that can give you what PP does. Now that you are past this, you shouldnt have any other issues. I dont say this because I work there but because I know it to be true and I use it all the time. Dont know what I did without it to be honest. Again, I am sorry for the issues. Keep in touch.
Tell me what u think you guys
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