Hello, few days ago I received notification an performance notification that says
Your amazon.com selling privileges have been removed
Hello,
We are currently reviewing your account due to buyer complaints about the authenticity of an item they received from you. Within the next 24 hours, you will receive a phone call from our Account Health Support team to review these complaints. Funds will not be transferred to you during this review but will stay in your account while we work with you to address this issue.
If you want to discuss the status of your account immediately rather than wait for Amazon to call you, you can use this link (
https://sellercentral.amazon.com/cu/...us/cmn/QUALITY) to speak directly with an Account Health Specialist. The Account Health Support team is available 7 days a week, from 7:00 a.m.-6:00 p.m. Pacific Standard Time.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to
payments-funds@amazon.com
Please continue to ship your orders and only list items that you can ship by the expected ship date.
I also submitted my appeal but I never thought they will hold my money…
I submitted my appeal and basically told them its just competitors and some customers that when they want to return the item they just say its ⊗⊗⊗⊗ so they can get rid of it. It was unprofessional though because like i said i never thought my money will be held.
I have 71 feedbacks and only last feedback is negative which says she/he received wrong item…
%99 of my listings are FBA
Also I had a case associated with this matter
Thank you for speaking with us about your Amazon selling account. As we discussed, Amazon has received complaints from buyers regarding the authenticity of the items listed below.
Title: x1
ASIN: x1
Title: x2
ASIN: x2
Title: x3
ASIN: x3
Why?
Amazon prohibits the sale of counterfeit products. To learn more, please review Amazon’s Anti-Counterfeiting Policy (
https://sellercentral.amazon.com/gp/...A3G4DAF8DCM42B).
What’s next?
To prevent account deactivation, please submit a plan of action within 24 hours. A valid plan of action contains five parts:
– The root cause(s) of the product authenticity complaints
– The actions you have taken to resolve each of those complaints
– The steps you have taken to prevent authenticity complaints in the future
– Copies of supplier invoices or receipts from the last 365 days for each ASIN listed above. These should reflect your sales volume during that time.
– Contact information for your supplier for each ASIN, including name, phone number, address, and website.
As you create your plan of action, please consider the following:
– Sourcing: Are you sourcing your products from trusted suppliers?
– Listings: Confirm your listings accurately describe the product.
– Packaging: Ensure the product is in its original packaging.
– Storage and shipping: Implement a quality assurance process so products are stored, packed, and shipped appropriately.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier’s contact information.
Please submit your plan and supporting product documentation by responding to this email from your case log in Seller Central (
https://sellercentral.amazon.com/cu/case-lobby).
If we do not receive the above information within 24 hours, you will no longer be able to sell on Amazon and funds will not be transferred to you but will stay in your account while we work with you to address this issue.
We’re here to help. Use this link (
https://sellercentral.amazon.com/cu/...us/cmn/QUALITY) to speak with an Account Health Specialist if you need help drafting your plan of action or have questions about the product authenticity complaints.
So I have uploaded invoices but the problem is
I had invoice for the only x1.
because x2 and x3 I bought them $ so i can save some money but unfortunately not able to provide invoice for the x2 and x3, I had commercial invoice from him but it was in my email and all the emails that older than several months are getting deleted by the system, i contacted email service and they said they can’t restore deleted emails :frowning:
So I also told them that I am not gonna list this products on Amazon and i removed all these 3 listings from my inventory.
My account is still live and having orders but I just deactivated all my listing because I have around 1.5k-2k orders per month and it is not difficult to get one complaining from about 1500 customers for nothing… Don’t wanted to risk anything.
So my question is,
They are holding around $46000
My account still active but on the seller central it says
Amazon is reviewing your Seller Account. To learn details about this action,
What would be the worst scenario :frowning: ?
I know, my mistake, I should of posted this before I submitted appeal or anything,
They also gave me just 24 hours to take action!!! I was completely confused I did now know what to do.
Even they suspend my account, I can wait up to 90 days but after i read horror stories that people get suspended regarding this matter, they don’t get their money back. its a huge amount of money for me… almost all i have…
I need help :(