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Old 05-02-2018
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Smile Escalated to Jeff Bezos

Hi all,

I reached to Jeff Bezos a week ago because of suspension account (Amazon PT wasnt allowed me to sell anymore), and they replied to me. I have been waiting for a week, and still havent heard anything back from them. Any suggestions/experience or time frame about this? Im so worry now, but cant do anything instead of waiting

"Hello,

My name is Paul, a member of the Amazon Seller Performance team. Jeff Bezos received your email and I am responding on his behalf.

Thank you for the information you have provided. We are currently investigating this matter further and will contact you upon completion of our investigation to notify you of the outcome.

We appreciate your patience in the interim.

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com "

Last edited by Ngoqthang; 05-02-2018 at 05:56 PM.
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Old 05-02-2018
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Default Re: Escalated to Jeff Bezos

All you have to wait for them to reply
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Old 05-02-2018
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Default Re: Escalated to Jeff Bezos

Took them about 4 weeks to reply to me. But I was happy with the result. Hope you get what you want. GL
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Old 05-02-2018
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Default Re: Escalated to Jeff Bezos

Gotta be patient, they should get back to you eventually
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Old 05-02-2018
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Default Re: Escalated to Jeff Bezos

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Took them about 4 weeks to reply to me. But I was happy with the result. Hope you get what you want. GL
Thank you. Should I email them follow up letter after 2 weeks?
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Default Re: Escalated to Jeff Bezos

Should I email them to remind if I dont hear anything for 2 weeks?
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Old 05-02-2018
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Default Re: Escalated to Jeff Bezos

Probably shouldn't, I haven't found it helpful.

Just be patient.
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Default Re: Escalated to Jeff Bezos

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Probably shouldn't, I haven't found it helpful.

Just be patient.
Thank you for your advice. Do you think how many % do I have if I receive this notification?
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Default Re: Escalated to Jeff Bezos

Percentage of success? I have had nothing but success with Jeff's email.. slow response though.
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Default Re: Escalated to Jeff Bezos

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Originally Posted by Ngoqthang View Post
Should I email them to remind if I dont hear anything for 2 weeks?
Agree with askpin don't send them email,
Sending more and more email means you will get bad news soon

Just wait for them to reply hopefully it will be good news waiting is much batter then bad news
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Default Re: Escalated to Jeff Bezos

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Agree with askpin don't send them email,
Sending more and more email means you will get bad news soon

Just wait for them to reply hopefully it will be good news waiting is much batter then bad news
I agree. But after 2-3 weeks with no response, im afraid they forget my case. I read some articles online that some cases dont have replies by 2-3 months because they leave the case in dark, and leave it there.

I asked some consultant they told me to send follow up letter after 2 weeks. But I really dont know what to do is good. I have no sales for almost 3 weeks since the date of suspension.
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Old 05-03-2018
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Default Re: Escalated to Jeff Bezos

I know you are concerned about your suspended account, it's painful, I know how it feels.
And I hope you get it back.

However, I also hope that you have plenty of Amazon Ghost accounts to still be able to conduct your business?
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Default Re: Escalated to Jeff Bezos

ive had success sending email to jeff but as others say be patient and i would also consider a second account as back up stealth of course i always have a back up
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Old 05-04-2018
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Default Re: Escalated to Jeff Bezos

Thank you guys, Im planning to have 2nd account now.

Any one else has any experience about time frame about my situation?
Has anyone waited for 2 weeks only yet?
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Old 05-04-2018
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Default Re: Escalated to Jeff Bezos

I hate to tell you this... I had an issue once and nothing gets done after talking to them for 3 weeks and on the 6th week, it magically got solved.

Well, make a 2nd and 3rd and 4th account.
Make sure you follow the Amazon Ghost correctly
then use a Dedicated IP .

You can click on the links above or in my signature to get there faster.
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Default Re: Escalated to Jeff Bezos

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Originally Posted by SaiJin View Post
I hate to tell you this... I had an issue once and nothing gets done after talking to them for 3 weeks and on the 6th week, it magically got solved.

Well, make a 2nd and 3rd and 4th account.
Make sure you follow the Amazon Ghost correctly
then use a Dedicated IP .

You can click on the links above or in my signature to get there faster.
Im sorry. What do you mean? Jeff Team didi not reply to you even u received the notification they are investigating further like me?
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