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  #1  
Old 06-25-2018
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Default Holding funds permanently???

So my Amazon account got suspended today for VERO. I'm used to the usual email saying my account is suspended and your funds will be released in 90 days, but this email says my funds will be PERMANENTLY WITHHELD if i don't file an appeal. Is this new? Can they just KEEP your money??? Here is the letter that I received below.

Hello,

You may no longer sell on Amazon.com because we received complaints about your items. Examples of these items are at the end of this email. Your listings have been removed from our site, and we are withholding any funds available in your account. If you have FBA inventory of the items causing ďinauthenticĒ complaints, they are currently ineligible for removal.

If you do not appeal this decision within 90 days, we will permanently withhold any payments to you.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

Please include the following information for each ASIN reported:

-- Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
-- Contact information for your supplier, including name, phone number, address, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplierís contact information.


The sale of counterfeit products on Amazon is strictly prohibited. If you cannot provide valid invoices or receipts for the items listed below we will permanently hold funds equivalent to the amount you earned from the sale of these items in the last 180 days. If the equivalent amount is greater than the total amount available in your account, then the total amount will be held. If you have FBA inventory of these items, they will be destroyed at your expense.

Learn more about our policies in Seller Central Help:
--Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
--Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

-------------------------------------
Complaint type: Inauthentic Item
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  #2  
Old 06-25-2018
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Default Re: Holding funds permanently???

Ok but I also find this on another page saying my funds will be released after 90days. Amazon confuses me!!!
Funds Inquiry

Use this form to inquire about the disbursement of your funds. Note that this inquiry does not represent an appeal of the removal of selling privileges. If you would like to resume selling, click here to appeal.

Your funds are being reserved in your seller account pending the outcome of our investigation or 90 days from the date your account was suspended, after which the funds will be available to be automatically disbursed on the next scheduled disbursement date. Your funds will be disbursed less any A-to-z Guarantee claims or chargebacks.
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Old 06-25-2018
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Default Re: Holding funds permanently???

Likely the payments will be held - sad to say - might get them back with some e-mails and luck
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Old 06-26-2018
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Default Re: Holding funds permanently???

OK, so Amazon has a history of keeping people's money if the brand owner actually filed a complaint that you are selling inauthentic items or without their permission.

Right now it's very important that you show them invoices or receipts where you got yur stuff from so they can see that they are indeed authentic.
If you can do this and they accept the document, worst thing is they'll give you 90 days to disburse.
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  #5  
Old 07-21-2018
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Default Re: Holding funds permanently???

I agree with Saijin

Be cautious of your amazon account balance especially if you're getting invoice requests

Keep it low if you are unable to provide legit invoices otherwise you may get suspended and not given the opportunity to retrieve funds/inventory
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Old 07-21-2018
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Default Re: Holding funds permanently???

My guess is that they CAN seize and never funds produced by what they believe to be illegal activity.

The onus to prove the activity was legal is on you, through providing invoices or eventually in court.

Doubtlessly they're required to turn the funds over to the government at some point if you don't contest the seizure.
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Old 07-23-2018
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Default Re: Holding funds permanently???

Amazon stole money from sellers
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  #8  
Old 07-25-2018
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Default Re: Holding funds permanently???

Well yea but if it's ⊗⊗⊗⊗ goods they are selling... is that really considered stealing?
There's no point saying the above statement, how about more of a solution or insight?
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Old 07-25-2018
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Default Re: Holding funds permanently???

Quote:
Originally Posted by SaiJin View Post
Well yea but if it's ⊗⊗⊗⊗ goods they are selling... is that really considered stealing?
There's no point saying the above statement, how about more of a solution or insight?
Yep it is stealing. Itís a slippery slope. They donít have definitive proof that the items are ⊗⊗⊗⊗. They donít send items to rights owners to confirm. They arenít authorities of law. Plus they shouldnít keep Iíll gotten funds. It should be turned over to the govt or donated to a charity. Nope. They are fluffing their bottom line. Just as bad as the person who is supposedly selling foo foo
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Old 07-25-2018
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Default Re: Holding funds permanently???

Quote:
Originally Posted by RustyShackelford View Post
Yep it is stealing. Itís a slippery slope. They donít have definitive proof that the items are ⊗⊗⊗⊗. They donít send items to rights owners to confirm. They arenít authorities of law. Plus they shouldnít keep Iíll gotten funds. It should be turned over to the govt or donated to a charity. Nope. They are fluffing their bottom line. Just as bad as the person who is supposedly selling foo foo
The amount of ppl being screwed over like this is enormous - very few of them actually push back
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  #11  
Old 07-27-2018
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Default Re: Holding funds permanently???

If you live in a large city with liberal judges. Donít even wait the 90 days after being suspended. If itís under the small claims threshold 5000-10000 file in small claims immediately. Even if itís stealth. Most likely they will disburse funds. It costs too much to hire a local attorney to represent them, and they know most likely they will lose anyway.
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  #12  
Old 07-27-2018
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Default Re: Holding funds permanently???

I don't see any solutions to this... unless someone here has one?

The only way is to appeal and prove to them they are not ⊗⊗⊗⊗.
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Old 01-22-2019
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Default Re: Holding funds permanently???

They did this to us too, totally screwed us. We wrote about the whole process we went though here https://medium.com/@amazoncon/amazon...r-8a76541c69a7

May well be of interest.
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Old 01-22-2019
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Default Re: Holding funds permanently???

Amazon has been hit with hundreds of arbitrations the last few months precisely because they started pulling this inauthentic bull**** as an excuse to keep your funds. They almost always lose unless you're legitimately selling counterfeit items.
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Old 01-22-2019
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Default Re: Holding funds permanently???

If you are in the US, file a small claims action, and do it asap. If you are in another country, use your local legal advocate.

It almost always gets their attention and they know it will cost them a lot to hire a local lawyer to defend.
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Old 01-22-2019
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Default Re: Holding funds permanently???

It's not going to cost amazon anything for arbitration. They've hired a whole team of lawyers precisely when they started screwing people over. If you take them to arbitration and your items are not counterfeit (Amazon has to prove they are), you will most likely win. They do this because they don't think anyone will have the time or the money/energy to pursue them. It's a scare tactic that pays off for you if you're willing to go the distance.
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Old 01-25-2019
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Default Re: Holding funds permanently???

How can you help reinstate his acc
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Old 02-06-2019
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Default Re: Holding funds permanently???

Any insights on what you have tried?
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