So I have a legit Amazon seller account with all my information on there, no ghost/stealth account. All legit.
I've had my account for about 3 months and in the last 2 weeks I've done almost £1000 in sales.
I received an email from Amazon yesterday saying my account has been deactivated due to a violation of section 3 and they need some validation of the 3 products before I can start selling again.
I had 3 products listed under other peoples brands which I didn't understand was against Amazons rules and Amazon has only asked for the information of those 3 items. But only 1 of the items has had sales which equate to around £100.
So I sent over an appeal stating how I didn't understand Amazon's rules at the time of listing and also only 1 eBay receipt from the purchase of sold items. I also said I will be spending the next week with my head in loads of books and courses to help me understand how to sell on Amazon without using others' brands. I've also told them I've taken down all the listings which infringe others brands.
If any of you have any experience with this suspension, please provide any information you have on how to get my account back.
I have almost £1000 on hold in my account and really need it.
MORE INFO: (email from Amazon)
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (
https://sellercentral-europe.amazon....help/201165970)
-- Policies and Agreements (
https://sellercentral-europe.amazon.com/gp/help/521)
-- Amazon Services Business Solutions Agreement (
https://sellercentral-europe.amazon....help/201190440)
How do I reactivate my account?
To reactivate your selling account, please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.